[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"website-data:en":3,"product-categories:en":593,"content:basic:\u002Ffaq\u002Fstar-repairs-faults-and-error-codes:en":1163,"children:basic:\u002Ffaq:en":1215,"payment-methods:en":1666},{"contentType":4,"name":5,"createDate":6,"updateDate":7,"route":8,"id":12,"properties":14,"cultures":581},"webSite","Waterheater.shop","2025-02-24T14:22:12.6Z","2026-11-02T15:04:44.8763756Z",{"path":9,"queryString":10,"startItem":11},"\u002F",null,{"id":12,"path":13},"ebc5bc82-6fbc-4f80-af8f-4da040556c81","waterheatershop",{"seo":15,"canonical":10,"index":19,"keywords":20,"seoRelocatedEditornote":10,"relatieveUrl":57,"metatagTitle":58,"metatagDescription":59,"metatagKeywords":60,"siteLogo":61,"introText":74,"navigation":77,"highlightedProducts":382,"supportEmailAdress":464,"featuredProducts1Title":465,"featuredProducts2Titel":466,"announcementBanner":467,"announcementBannerBackgroundColor":468,"brands":469,"sitemap":519,"legalInformation":550,"contact":554,"initiative":557,"veiligWinkelen":568,"store":571,"webwinkelKeurId":578,"webwinkelKeurUrl":579,"webwinkelKeurLogoUrl":580},{"title":16,"originalTitle":16,"description":17,"noIndex":18,"excludeTitleSuffix":18},"Water Heater for Sale | Electric & Energy Efficient","Buy electric water heaters at the best price. Energy-efficient models for kitchen & bathroom. Fast shipping, in stock and ready to install. Shop now! ",false,true,[21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56],"heater","Water heater","Electric water heater","Hot water heater","Storage water heater","Electric storage water heater","Electric boiler","Home water heating","Water heater online","Buy electric water heater","Water heater for sale","Best electric water heater","Residential water heater","Buy electric water heater online","Energy efficient electric water heater","Electric water heater for home","Water heater for bathroom","Water heater for kitchen","Instant gas water heater","Water heater spare parts","TTulpe water heater","Thermex water heater","ELDOM water heater","TTulpe electric water heater","How to choose a water heater","Best water heater for home","Water heater buying guide","Electric vs gas water heater","Water heater UK","Water heater Europe","Online water heater store","Water heater specialist","Water heating experts","Quality water heaters","European water heater brands","Water heater supplier","\u002Fbuy-water-heater","Water Heater for Sale | Electric & Energy Efficient | WaterHeater.shop","Buy electric water heaters at the best price. Energy-efficient models for kitchen & bathroom. Fast shipping, in stock and ready to install. Shop now!","water heater, water heater for sale, electric water heater, hot water heater, small water heater, tank water heater, instant water heater, energy efficient water heater, buy water heater online, compact water heater",[62],{"focalPoint":63,"crops":65,"id":66,"name":67,"mediaType":68,"url":69,"extension":10,"width":70,"height":71,"bytes":72,"properties":73},{"left":64,"top":64},0.5,[],"82baa738-14e9-4bac-8fee-8a99c5f05c8d","LogoFinal","Image","\u002Fmedia\u002Fw3wpynea\u002Fnewlogo.png",684,183,10468,{},{"markup":75,"blocks":76},"\u003Ch2>Welcome to \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"http:\u002F\u002Fwww.waterheater.shop\" title=\"boiler.shop\" type=\"external\">waterheater.shop\u003C\u002Fa>! Your reliable supplier of hot water appliances for the United Kingdom and Ireland\u003C\u002Fh2>\u003Ch4>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fabout-us\u002F\" title=\"About us\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">KIIP B.V.\u003C\u002Fa> is the official importer of Thermex, Eldom and official distributor of TTulpe.\u003C\u002Fh4>\u003Cp>The specialist in boilers, \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fpropane-gas-water-heaters\u002F\" title=\"Propane gas water heaters\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">gas water heaters,\u003C\u002Fa> water tanks, \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F\" title=\"Electric water heaters\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">electric storage water heaters\u003C\u002Fa> and hot water solutions\u003C\u002Fp>\u003Cp>At \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"http:\u002F\u002Fwaterheater.shop\" title=\"w.shop\" type=\"external\">waterheater.shop\u003C\u002Fa>, we specialize in various types of hot water products. Whether you're looking for a \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fpropane-gas-water-heaters\u002Findoor-water-heaters\u002F\" title=\"Indoor water heaters\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">instantaneous gas water heater\u003C\u002Fa> to heat your caravan or boat, an electric instantaneous water heater, an \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F80-litre-water-heaters\u002F\" title=\"80 liter\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">electric water heater,\u003C\u002Fa> or a \u003Ca target=\"\" data-router-slot=\"disabled\" title=\"Gas fired storage water heater\">gas water heater \u003C\u002Fa>for your kitchen or bathroom, you've come to the right place!\u003C\u002Fp>\u003Ch3>Are you looking for a part for your gas water heater or electric storage water heater? Click \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fparts\u002F\" title=\"Parts\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">here \u003C\u002Fa>to go to our parts page.\u003C\u002Fh3>\u003Cp>At \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"http:\u002F\u002Fwaterheater.shop\" title=\"w.shop\" type=\"external\">waterheater.shop\u003C\u002Fa>, you can easily and securely buy the right boiler, gas water heater, or hot water solution for your home, chalet, campsite, or business premises. We are the online specialist in electric boilers, propane heaters, natural gas heaters, \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fsolar-water-heater\u002F\" title=\"Solar water heater\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">solar water heaters\u003C\u002Fa>, and buffer tanks. With a wide range, competitive prices, and fast delivery, we ensure you're always guaranteed reliable hot water.\u003C\u002Fp>\u003Cp>Whether you're looking for a compact 10-liter kitchen water heater, a powerful 100-liter water heater for the family, or a propane water heater for camping or outdoor use, you'll always find the right solution at \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"http:\u002F\u002Fwaterheater.shop\" title=\"w.shop\" type=\"external\">waterheater.shop\u003C\u002Fa>.\u003C\u002Fp>\u003Ch3>Wide range of water heaters in all liter sizes\u003C\u002Fh3>\u003Cp>Buying a water heater isn't something you do every day. That's why we're here to help with clear information and a comprehensive selection. In our webshop you'll find, among other things:\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F7-litre-water-heaters\u002F\" title=\"7 liter\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">7-liter water heaters\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F10-litre-water-heaters\u002F\" title=\"10 liter\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">10-liter water heaters\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F15-litre-water-heaters\u002F\" title=\"15 liter\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">15-liter water heaters\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F30-litre-water-heaters\u002F\" title=\"30 liter\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">30-liter water heaters\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F50-litre-water-heaters\u002F\" title=\"50 liter\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">50-liter water heaters\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F80-litre-water-heaters\u002F\" title=\"80 liter\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">80-liter water heaters\u003C\u002Fa>\u003C\u002Fp>\u003Cp>100-liter water heaters\u003C\u002Fp>\u003Cp>120-liter water heaters\u003C\u002Fp>\u003Cp>200-liter water heaters\u003C\u002Fp>\u003Ch4>This makes it easy to choose the right capacity for your kitchen, bathroom, or entire home. Our electric water heaters are energy-efficient, reliable, and suitable for various applications.\u003C\u002Fh4>\u003Cp>Propane & Natural Gas Water Heaters – Instant Hot Water\u003C\u002Fp>\u003Cp>Looking for a solution without a storage tank? Then a water heater is the ideal choice.\u003C\u002Fp>\u003Ch3>We offer:\u003C\u002Fh3>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fpropane-gas-water-heaters\u002F\" title=\"Propane gas water heaters\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Propane water heaters\u003C\u002Fa> (LPG) – perfect for camping, chalets, outdoor kitchens, or off-grid applications\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fnatural-gas-water-heaters\u002F\" title=\"Natural gas water heaters\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Natural gas water heaters\u003C\u002Fa> – suitable for permanent indoor installation\u003C\u002Fp>\u003Cp>A water heater heats water immediately upon use. This means no downtime and always hot water on demand.\u003C\u002Fp>\u003Cp>Sustainable solutions: Solar water heaters & buffer tanks\u003C\u002Fp>\u003Cp>Want to save on energy costs? Discover our solar water heaters for solar-powered hot water. Combined with a buffer tank, you optimize the storage and efficiency of your heating system.\u003C\u002Fp>\u003Cp>These solutions are ideal for:\u003C\u002Fp>\u003Cp>Energy-conscious households\u003C\u002Fp>\u003Cp>Heat pump systems\u003C\u002Fp>\u003Cp>Central heating systems\u003C\u002Fp>\u003Cp>Hybrid systems\u003C\u002Fp>\u003Cp>Everything for installation and maintenance\u003C\u002Fp>\u003Cp>Besides water heaters and water heaters, you'll also find:\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fflue-pipes\u002F\" title=\"Flue pipes\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Flue pipes\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Faccessories\u002F\" title=\"Accessories\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Installation accessories\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fwater-pressure-pumps\u002F\" title=\"Water pressure pumps\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Pressure water pumps\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-heating\u002F\" title=\"Electric heating\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Electric heating\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fair-conditioners\u002F\" title=\"Air conditioners\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Air conditioners\u003C\u002Fa>\u003C\u002Fp>\u003Cp>Order everything easily in one place.\u003C\u002Fp>\u003Cp>Why choose \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"http:\u002F\u002Fwaterheater.shop\" title=\"w.shop\" type=\"external\">waterheater.shop\u003C\u002Fa>?\u003C\u002Fp>\u003Cp>✔ Specialist in hot water solutions\u003C\u002Fp>\u003Cp>✔ Wide range available directly from stock\u003C\u002Fp>\u003Cp>✔ Competitive online prices\u003C\u002Fp>\u003Cp>✔ Fast delivery in the UK\u003C\u002Fp>\u003Cp>✔ Clear product information\u003C\u002Fp>\u003Cp>We combine technical expertise with ease of use, so you can quickly make the right choice.\u003C\u002Fp>\u003Cp>Buying a boiler or a gas-water-heater? We'll help you choose\u003C\u002Fp>\u003Cp>Are you unsure whether to choose a boiler or a gas water heater? Or are you unsure which liter capacity is right for you? Thanks to our extensive category pages and product information, you'll always make a well-informed decision.\u003C\u002Fp>\u003Cp>At \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"http:\u002F\u002Fwaterheater.shop\" title=\"w.shop\" type=\"external\">waterheater.shop\u003C\u002Fa>, you can order your hot water solution safely, quickly, and affordably.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"http:\u002F\u002Fwww.indipa.co.uk\" type=\"external\">\u003Cspan data-olk-copy-source=\"MessageBody\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(255, 255, 255);\">www.\u003C\u002Fspan>\u003Cspan class=\"markpmxmvz60s\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(255, 255, 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Smart",{"path":1134,"queryString":10,"startItem":1135},"\u002Fproducts\u002Fparts\u002Fthermex\u002Fif-smart\u002F",{"id":12,"path":13},{"title":-1,"count":895,"categoryImage":10,"showOnFrontpage":18},[],{"id":1139,"name":484,"contentType":546,"route":1140,"properties":1143,"subCategories":1144},"e90dd14e-a862-4c80-a8f0-7eafd825c5b3",{"path":1141,"queryString":10,"startItem":1142},"\u002Fproducts\u002Fparts\u002Feldom\u002F",{"id":12,"path":13},{"title":-1,"count":997,"categoryImage":10,"showOnFrontpage":10},[],{"id":1146,"name":1147,"contentType":546,"route":1148,"properties":1151,"subCategories":1162},"01003717-2d93-4397-a99f-2d13c4589070","Solar water heater",{"path":1149,"queryString":10,"startItem":1150},"\u002Fproducts\u002Fsolar-water-heater\u002F",{"id":12,"path":13},{"title":-1,"count":620,"categoryImage":1152,"showOnFrontpage":18},[1153],{"focalPoint":10,"crops":1154,"id":1155,"name":1156,"mediaType":68,"url":1157,"extension":10,"width":1158,"height":1159,"bytes":1160,"properties":1161},[],"f1f3e182-48a2-4174-ba5b-d96e982ad6c3","fotermo 80 liter connections 2","\u002Fmedia\u002Fbuvlkr4l\u002Funicorn.jpg",4912,3264,5056432,{},[],{"contentType":98,"name":1164,"createDate":1165,"updateDate":1166,"route":1167,"id":244,"properties":1169,"cultures":1203},"* Repairs, faults and error codes","2026-06-05T15:08:37.12Z","2026-11-03T13:51:19.3026643Z",{"path":246,"queryString":10,"startItem":1168},{"id":12,"path":13},{"seo":1170,"canonical":10,"index":19,"keywords":1173,"title":1199,"content":1200,"seoRelocatedEditornote":10,"metaDescription":10},{"title":1171,"originalTitle":1171,"description":1172,"noIndex":18,"excludeTitleSuffix":18},"Gas Water Heater & Boiler Repairs | Troubleshooting Guide","Is your gas water heater or boiler not working properly? Use our troubleshooting guides, error codes and technical support to solve common faults before requesting a repair. Save time, shipping costs and unnecessary inspection fees.",[1174,1175,1176,1177,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187,1188,1189,1190,1191,1192,1193,1194,1195,1196,1197,1198],"gas water heater repair","boiler repair","gas water heater troubleshooting","boiler troubleshooting","gas water heater error codes","boiler not working","TTulpe repair","TTulpe troubleshooting","instant water heater repair","gas water heater problems","TTulpe B10 troubleshooting","TTulpe B-Series troubleshooting","TTulpe C-Meister troubleshooting","HD-6 Outdoor support","boiler repair request","gas water heater ignition problem","water heater won't ignite","boiler warranty repair","gas water heater service","boiler technical support","water heater repair guide","repair gas water heater","boiler error codes","gas water heater support","hot water troubleshooting","My device is defective or no longer works. What now?",{"markup":1201,"blocks":1202},"\u003Cp>It is frustrating when your gas water heater or boiler is no longer working properly. Fortunately, in many cases it is not necessary to send the appliance in for repair. Many faults can be resolved on-site using our troubleshooting guides, manuals, and technical support information.\u003C\u002Fp>\u003Cp>By using the correct troubleshooting guide first, you can often save time, shipping costs, and unnecessary inspection charges. In many cases, you may even have your appliance working again the very same day.\u003C\u002Fp>\u003Ch3>Check Our Troubleshooting Guides First\u003C\u002Fh3>\u003Cp>Our experience shows that many problems are caused by installation settings, water pressure, gas pressure, air trapped in the system, limescale build-up, or a simple connection error. These situations are generally not covered by warranty, but can often be checked and resolved yourself.\u003C\u002Fp>\u003Ch4>Please consult the appropriate troubleshooting guide first:\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Cp>Problems with a boiler? \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Ftips-for-repairing-faulty-boilers\u002F\" title=\"Tips for repairing faulty boilers\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View the Boiler Troubleshooting Guide\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Fault with a TTulpe B-Series gas water heater? \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Fttulpe-b-series\u002F\" title=\"TTulpe B Series\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View the B-Series Troubleshooting Guide\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Fault with a TTulpe B10 gas water heater? \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Fstar-ttulpe-b10-solving-problems\u002F\" title=\"* TTulpe B10 Solving Problems\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View the B10 Troubleshooting Guide\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Problems with a TTulpe C-Meister 11 \u002F 13 \u002F 14 gas water heater? \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Fttulpe-c-meister\u002F\" title=\"Ttulpe C-Meister\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View the C-Meister Troubleshooting Guide\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Technical questions about an HD-6 Outdoor gas water heater? \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Fttulpe-outdoor-hd-6\u002F\" title=\"Ttulpe Outdoor HD-6\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View the HD-6 Outdoor Technical Support Guide\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Many checks can be carried out yourself using the user manual, a screwdriver, and some basic technical knowledge.\u003C\u002Fp>\u003Ch3>When Can I Send My Appliance in for Repair?\u003C\u002Fh3>\u003Cp>If your appliance is still not working after completing the troubleshooting guide, you can \u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Fcontact\u002F\" title=\"Contact\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">submit a repair request\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>Please note: this applies only to appliances purchased directly from us. If you purchased your appliance through a dealer or reseller, please contact your supplier regarding warranty or repair service.\u003C\u002Fp>\u003Ch4>Submitting a Repair Request\u003C\u002Fh4>\u003Cp>You can submit a repair request using our contact form.\u003C\u002Fp>\u003Cp>Please always include:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Invoice number and purchase date\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Your name and address details\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Collection address (if different from your home address)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Appliance type, brand, and model\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A clear description of the problem\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Once we receive your request, we will send you a return shipping label by email. Simply print the label and attach it to the package. \u003C\u002Fp>\u003Cp>\u003Cstrong>Please note! \u003C\u002Fstrong>For countries outside the EU, ask us about the conditions.\u003C\u002Fp>\u003Ch4>Packaging Your Appliance for Return\u003C\u002Fh4>\u003Cp>Proper packaging helps prevent transport damage and delays.\u003C\u002Fp>\u003Cp>Please ensure that:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>All water has been drained from the appliance\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The original box is used whenever possible\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If the original packaging is unavailable, use a sturdy, oversized box\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The appliance is securely packed and cannot move inside the box\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Adequate protective packaging material is used\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A covering letter is included\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The return label is clearly visible on the outside of the box\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The package is delivered to a parcel drop-off point\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>A wet or undersized package does not provide sufficient protection and increases the risk of transport damage. We cannot be held liable for damage caused during transportation.\u003C\u002Fp>\u003Ch4>Always Include a Cover Letter\u003C\u002Fh4>\u003Cp>Please place a letter inside the package containing:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Invoice number and purchase date\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Your name and address details\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Return address (if different from your home address)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Appliance type, brand, and model\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A clear description of the fault for our technical department\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Failure to include this information may result in delays during processing.\u003C\u002Fp>\u003Ch3>What Happens After We Receive Your Appliance?\u003C\u002Fh3>\u003Cp>Depending on your location, it may take several days to more than a week for the appliance to arrive at our facility.\u003C\u002Fp>\u003Cp>Once received, the return is registered and scheduled for technical inspection.\u003C\u002Fp>\u003Cp>We aim to carry out the inspection within 5 working days after registration. During busy periods, processing times may be slightly longer.\u003C\u002Fp>\u003Ch4>Inspection and Repair\u003C\u002Fh4>\u003Cp>During inspection, our technical department will determine whether the reported fault can be reproduced and diagnosed.\u003C\u002Fp>\u003Cp>The following points will be assessed:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Whether the fault can be reproduced\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Whether the appliance is functioning correctly\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Whether the issue is covered under warranty\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Whether repair is technically and economically viable\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>If the defect falls within the warranty conditions, the repair will be carried out free of charge.\u003C\u002Fp>\u003Cp>If the defect is not covered by warranty, you will first receive a quotation for the repair, including any applicable shipping costs.\u003C\u002Fp>\u003Ch4>Possible Inspection Charges\u003C\u002Fh4>\u003Cp>If the appliance is found to be functioning normally during inspection, inspection charges may apply.\u003C\u002Fp>\u003Cp>This may occur when the problem is caused by:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Incorrect installation\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Incorrect connections\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Water pressure issues\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Gas pressure issues\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Incorrect settings\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Local operating conditions\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>To avoid unnecessary costs, always read the user manual carefully and consult the appropriate troubleshooting guide before returning the appliance.\u003C\u002Fp>\u003Ch3>Warranty and Repair Conditions\u003C\u002Fh3>\u003Cp>The standard warranty period is generally 2 years from the date of purchase. The invoice date determines warranty eligibility.\u003C\u002Fp>\u003Cp>Not all faults are covered under warranty. Examples include:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Incorrect installation\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Limescale build-up or contamination\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Frost damage\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Water damage caused by improper use\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Incorrect connections\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Insufficient maintenance\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Gas pressure, water pressure, or flue system issues\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>If you are unsure whether your issue is covered, please contact us for advice before returning the appliance.\u003C\u002Fp>\u003Ch3>Returning the Appliance After Repair\u003C\u002Fh3>\u003Cp>Once the appliance has been repaired and is functioning correctly, it will be returned to the address provided.\u003C\u002Fp>\u003Cp>If repair costs apply, the appliance will be shipped after payment has been received.\u003C\u002Fp>\u003Cp>You will be notified as soon as the repair has been completed and the appliance is ready for return shipment.\u003C\u002Fp>\u003Ch3>Need Hot Water Again Quickly?\u003C\u002Fh3>\u003Cp>By consulting our troubleshooting guides first, you can often avoid unnecessary delays and costs. If you are unable to solve the problem yourself, we will be happy to assist you with a repair request or technical support.\u003C\u002Fp>\u003Cp>Go Directly to the Correct Support Page\u003C\u002Fp>\u003Cp>➡ \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Ftips-for-repairing-faulty-boilers\u002F\" title=\"Tips for repairing faulty boilers\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View the Boiler Troubleshooting Guide\u003C\u002Fa>\u003C\u002Fp>\u003Cp>➡ \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Fttulpe-b-series\u002F\" title=\"TTulpe B Series\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View TTulpe B-Series Troubleshooting\u003C\u002Fa>\u003C\u002Fp>\u003Cp>➡ \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Fstar-ttulpe-b10-solving-problems\u002F\" title=\"* TTulpe B10 Solving Problems\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View TTulpe B10 Troubleshooting\u003C\u002Fa>\u003C\u002Fp>\u003Cp>➡ \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Fttulpe-c-meister\u002F\" title=\"Ttulpe C-Meister\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View TTulpe C-Meister 11 \u002F 13 \u002F 14 Support\u003C\u002Fa>\u003C\u002Fp>\u003Cp>➡ \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Fttulpe-outdoor-hd-6\u002F\" title=\"Ttulpe Outdoor HD-6\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View HD-6 Outdoor Technical Support\u003C\u002Fa>\u003C\u002Fp>\u003Cp>➡ \u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Fcontact\u002F\" title=\"Contact\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Submit a Repair Request via the Contact Form\u003C\u002Fa>\u003C\u002Fp>\u003Cp>When contacting us, please provide as much information as possible about your installation, appliance type, troubleshooting steps already performed, invoice number, and purchase date. In many cases, we can still diagnose and resolve the problem remotely.\u003C\u002Fp>",[],{"en-US":1204,"nl-NL":1206,"de-DE":1209,"fr-FR":1212},{"path":246,"queryString":10,"startItem":1205},{"id":12,"path":13},{"path":1207,"queryString":10,"startItem":1208},"\u002Ffaq\u002Fstar-reparatie-storingen-en-foutcodes\u002F",{"id":12,"path":586},{"path":1210,"queryString":10,"startItem":1211},"\u002Ffaq\u002Fstar-reparaturen-stoerungen-fehlercodes\u002F",{"id":12,"path":589},{"path":1213,"queryString":10,"startItem":1214},"\u002Ffaq\u002Freparations-pannes-et-codes-derreur\u002F",{"id":12,"path":592},{"total":988,"items":1216},[1217,1234,1301,1367,1388,1411,1434,1457,1481,1505,1532,1553,1574,1597,1620,1643],{"contentType":98,"name":1164,"createDate":1165,"updateDate":1166,"route":1218,"id":244,"properties":1220,"cultures":1225},{"path":246,"queryString":10,"startItem":1219},{"id":12,"path":13},{"seo":1221,"canonical":10,"index":19,"keywords":1222,"title":1199,"content":1223,"seoRelocatedEditornote":10,"metaDescription":10},{"title":1171,"originalTitle":1171,"description":1172,"noIndex":18,"excludeTitleSuffix":18},[1174,1175,1176,1177,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187,1188,1189,1190,1191,1192,1193,1194,1195,1196,1197,1198],{"markup":1201,"blocks":1224},[],{"en-US":1226,"nl-NL":1228,"de-DE":1230,"fr-FR":1232},{"path":246,"queryString":10,"startItem":1227},{"id":12,"path":13},{"path":1207,"queryString":10,"startItem":1229},{"id":12,"path":586},{"path":1210,"queryString":10,"startItem":1231},{"id":12,"path":589},{"path":1213,"queryString":10,"startItem":1233},{"id":12,"path":592},{"contentType":98,"name":221,"createDate":1235,"updateDate":1236,"route":1237,"id":222,"properties":1239,"cultures":1289},"2025-12-03T10:30:45.777Z","2026-11-03T13:50:27.9520528Z",{"path":224,"queryString":10,"startItem":1238},{"id":12,"path":13},{"seo":1240,"canonical":10,"index":19,"keywords":1243,"title":1284,"content":1285,"seoRelocatedEditornote":10,"metaDescription":1288},{"title":1241,"originalTitle":1241,"description":1242,"noIndex":18,"excludeTitleSuffix":18},"Water Heater Maintenance Tips | Extend Your Boiler's Life","Learn how to maintain your water heater for maximum efficiency and a longer lifespan. Discover practical maintenance tips, cleaning advice, safety checks, and simple ways to prevent breakdowns, reduce energy costs, and keep your hot water system performing at its best.",[1244,1245,1246,1247,1248,1249,1250,1251,1252,1253,1254,1255,1256,1257,1258,1259,1260,1261,1262,1263,1264,1265,1266,1267,1268,1269,1270,1271,1272,1273,1274,1275,1276,1277,1278,1279,1280,1281,1282,1283],"water heater maintenance","water heater maintenance tips","boiler maintenance","water heater care","water heater lifespan","extend water heater life","maintain water heater","hot water heater maintenance","electric water heater maintenance","water heater servicing","how to maintain a water heater","how to extend water heater lifespan","electric boiler maintenance guide","water heater maintenance checklist","hot water heater maintenance checklist","how often should you service a water heater","water heater preventive maintenance","water heater annual maintenance","water heater cleaning tips","flush a water heater","descale a water heater","remove limescale from water heater","water heater anode rod replacement","inspect water heater safety valve","water heater pressure relief valve","improve water heater efficiency","reduce water heater energy consumption","prevent water heater problems","common water heater maintenance mistakes","water heater troubleshooting and maintenance","electric water heater care","hot water system maintenance","domestic water heater maintenance","storage water heater maintenance","boiler care guide","increase boiler lifespan","water heater maintenance schedule","water heater efficiency tips","water heater safety checks","DIY water heater maintenance","Using and maintaining boilers: how to keep your boiler safe and efficient",{"markup":1286,"blocks":1287},"\u003Cp>A boiler provides hot water in your home every day. Proper use and regular maintenance ensure your boiler lasts longer, consumes less energy, and prevents malfunctions. Especially with electric boilers, maintenance is important to reduce limescale build-up, efficiency loss, and defects.\u003C\u002Fp>\u003Cp>On this page, you will find everything about safely using your boiler, maintaining electric boilers, and practical energy-saving tips.\u003C\u002Fp>\u003Ch3>Why is boiler maintenance important?\u003C\u002Fh3>\u003Cp>Many people believe an electric boiler is maintenance-free. In practice, every boiler requires periodic inspection. Limescale formation can especially affect the heating element and increase energy consumption.\u003C\u002Fp>\u003Cp>Regular maintenance helps with:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Extending the boiler lifespan\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Preventing malfunctions and leaks\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Lower energy consumption\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Consistent hot water pressure\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Better water quality\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Safe installation use\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>A well-maintained electric boiler lasts on average 10 to 15 years.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>How often should a boiler be maintained?\u003C\u002Fh4>\u003Cp>Maintenance frequency depends on:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Water hardness in your region\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Boiler type\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Usage intensity\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Type of heating element\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Manufacturers generally recommend:\u003C\u002Fp>\u003Ch4>Annual inspection\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Cp>Check inlet combination valve\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Inspect pipes\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check temperature settings\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Vent the boiler if necessary\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Every 1 to 2 years\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Cp>Descale the boiler\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Clean the heating element\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check or replace the magnesium anode\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>In hard water areas, more frequent maintenance may be necessary.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>Boiler descaling: why is it important?\u003C\u002Fh3>\u003Cp>Limescale is the main cause of efficiency loss in electric boilers. Boilers with wet heating elements are especially prone to scale formation.\u003C\u002Fp>\u003Cp>When scale builds up:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Water heats more slowly\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The boiler consumes more electricity\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Clicking or bubbling noises occur\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The heating element wears out faster\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Signs of limescale in your boiler\u003C\u002Fh4>\u003Cp>Watch for these symptoms:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Less hot water available\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Higher energy bills\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Longer heating times\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Reduced water pressure\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Clicking noises\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Have the boiler descaled in time to prevent damage.\u003C\u002Fp>\u003Ch4>Did you know...\u003C\u002Fh4>\u003Cp>A water softener can help save on:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Energy costs\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Maintenance costs\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Maintenance frequency\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>This saves both time and money.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>What maintenance can you do yourself?\u003C\u002Fh3>\u003Cp>Several maintenance tasks are easy to perform yourself.\u003C\u002Fp>\u003Ch4>Check the inlet combination valve\u003C\u002Fh4>\u003Cp>This valve prevents excess pressure in the boiler. Regularly check whether:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>There are no leaks\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The safety valve works properly\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The drain is not clogged\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>A few drops during heating are normal.\u003C\u002Fp>\u003Ch4>Set the correct temperature\u003C\u002Fh4>\u003Cp>The ideal boiler temperature is around or slightly above 60°C.\u003C\u002Fp>\u003Cp>This ensures:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Lower energy consumption\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Less limescale formation\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Protection against legionella\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Higher temperatures often lead to unnecessary electricity consumption.\u003C\u002Fp>\u003Ch3>Vent the boiler\u003C\u002Fh3>\u003Cp>Do you hear bubbling noises or experience fluctuating water pressure? Air may be trapped in the system.\u003C\u002Fp>\u003Cp>Venting helps to:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Improve water flow\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Reduce noise\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Increase efficiency\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Check for leaks\u003C\u002Fh4>\u003Cp>Regularly inspect:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Connections\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Pipes\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Safety valves\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The underside of the boiler\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Small leaks can later cause major damage.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>When should you call an installer?\u003C\u002Fh3>\u003Cp>The following tasks require technical skills. If you are unsure, leave them to a professional.\u003C\u002Fp>\u003Cp>Call \u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Ffind-an-installer\u002F\" title=\"Find an installer\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">a specialist\u003C\u002Fa> for:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Severe limescale build-up\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Electrical malfunctions\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Faulty thermostats\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Replacing the anode\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Leaks in the boiler tank\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Poor water heating\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Professional maintenance prevents larger repairs and often preserves the manufacturer warranty.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>Save energy with your boiler\u003C\u002Fh3>\u003Cp>An electric boiler does not have to consume much electricity when used correctly.\u003C\u002Fp>\u003Cp>Practical energy-saving tips\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Do not set the boiler hotter than necessary\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Insulate hot water pipes\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Use a timer switch (only for analogue boilers)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Choose an energy-efficient boiler (energy class B)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Use the SMART function (with a smart boiler)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Avoid unnecessary hot water use\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Remove limescale regularly\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Install a water softener before your boiler\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Modern electric boilers are quieter, more efficient, and better insulated than older models.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>Frequently asked questions about boiler maintenance\u003C\u002Fh3>\u003Ch4>Is maintenance of an electric boiler mandatory?\u003C\u002Fh4>\u003Cp>No, maintenance by a certified installer is not legally mandatory in the UK. Unlike gas boilers, which require an annual gas safety check by a Gas Safe registered engineer. Regular maintenance is necessary for safety, efficiency, and lifespan.\u003C\u002Fp>\u003Ch4>How long does an electric boiler last?\u003C\u002Fh4>\u003Cp>On average between 10 and 15 years. With proper maintenance, this can increase to 20 years.\u003C\u002Fp>\u003Ch4>How often should a boiler be descaled?\u003C\u002Fh4>\u003Cp>On average every 1 to 2 years. In hard water areas, more frequent maintenance may be advisable. The first inspection should preferably take place halfway through the recommended interval in the manual.\u003C\u002Fp>\u003Ch4>Why is my boiler making noise?\u003C\u002Fh4>\u003Cp>Clicking or bubbling noises often indicate:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Limescale build-up\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Air in the pipes\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Expanding metal during heating\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Have the boiler checked if the noises increase.\u003C\u002Fp>\u003Ch3>Choose safe and sustainable boiler use\u003C\u002Fh3>\u003Cp>Proper maintenance prevents unexpected malfunctions and ensures your boiler remains safe and energy-efficient. By descaling in time, setting the correct temperature, and performing regular inspections, you significantly extend the lifespan of your installation.\u003C\u002Fp>\u003Ch4>Need help with maintenance or a new boiler?\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fparts\u002F\" title=\"Parts\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Find the right parts with our selection guide\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Fcontact\u002F\" title=\"Contact\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Request direct advice\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F\" title=\"Electric water heaters\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View all electric boilers\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Ffind-an-installer\u002F\" title=\"Find an installer\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Contact a specialist\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>",[],"Discover how to use your boiler safely, economically, and trouble-free. Practical maintenance tips for a longer lifespan and lower energy consumption.",{"en-US":1290,"nl-NL":1292,"de-DE":1295,"fr-FR":1298},{"path":224,"queryString":10,"startItem":1291},{"id":12,"path":13},{"path":1293,"queryString":10,"startItem":1294},"\u002Ffaq\u002Fstar-boiler-gebruik-en-onderhoud-tips-voor-langere-levensduur\u002F",{"id":12,"path":586},{"path":1296,"queryString":10,"startItem":1297},"\u002Ffaq\u002Fwarmwasserspeichers-und-wartung-tipps-fuer-eine-laengere-lebensdauer\u002F",{"id":12,"path":589},{"path":1299,"queryString":10,"startItem":1300},"\u002Ffaq\u002Futilisation-et-entretien-de-la-chauffe-eau-electrique-conseils-pour-une-duree-de-vie-prolongee\u002F",{"id":12,"path":592},{"contentType":98,"name":232,"createDate":1302,"updateDate":1303,"route":1304,"id":233,"properties":1306,"cultures":1355},"2026-05-27T11:00:35.21Z","2026-10-24T18:52:04.5780259Z",{"path":235,"queryString":10,"startItem":1305},{"id":12,"path":13},{"seo":1307,"canonical":10,"index":19,"keywords":1310,"title":1351,"content":1352,"seoRelocatedEditornote":10,"metaDescription":10},{"title":1308,"originalTitle":1308,"description":1309,"noIndex":18,"excludeTitleSuffix":18},"Installing an Electric Water Heater | Safe Installation Tips","Learn how to install an electric water heater safely with our step-by-step guide. Discover installation tips, water and electrical connections, safety devices, common mistakes to avoid, and best practices for reliable, efficient performance.",[1311,1312,1313,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337,1338,1339,1340,1341,1342,1343,1344,1345,1346,1347,1348,1349,1350],"install electric water heater","electric water heater installation","installing an electric water heater","electric water heater install","water heater installation","install water heater","electric boiler installation","electric hot water heater installation","install electric boiler","water heater installation guide","how to install an electric water heater","electric water heater installation guide","electric water heater installation tips","safe electric water heater installation","electric water heater wiring","electric water heater plumbing connections","connect electric water heater","electric water heater setup","install electric hot water heater","DIY electric water heater installation","electric water heater mounting","install storage water heater","install domestic water heater","electric water heater safety","pressure relief valve installation","water heater expansion valve","electric water heater installation checklist","common water heater installation mistakes","electric water heater installation requirements","replace electric water heater","water heater electrical connection","water heater plumbing installation","install hot water tank","electric water heater instructions","water heater installation safety","electric water heater mounting brackets","install residential water heater","water heater installation cost","water heater installation regulations","electric water heater best practices","Installing an Electric Boiler",{"markup":1353,"blocks":1354},"\u003Cp>Installing an electric boiler is relatively simple. However, correct installation is essential for safety, efficiency, and long service life. Properly connecting the boiler helps prevent leaks, malfunctions, and unnecessary energy loss.\u003C\u002Fp>\u003Cp>On this page, you will find practical installation tips for electric boilers, important points to consider during installation, and which components are essential for safe operation.\u003C\u002Fp>\u003Ch4>Where can you install an electric boiler?\u003C\u002Fh4>\u003Cp>You can install your boiler in different locations. The placement of the appliance has a major impact on comfort and energy consumption, so keep the following points in mind.\u003C\u002Fp>\u003Cp>Preferably choose a location:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Close to the hot water outlet\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In a frost-free room\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Where maintenance remains easily accessible\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>With a solid supporting wall (essential)\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>The shorter the pipework, the less heat loss occurs during use. This results in faster hot water delivery and lower energy consumption.\u003C\u002Fp>\u003Ch4>Vertical or horizontal installation?\u003C\u002Fh4>\u003Cp>Many electric boilers can be installed both vertically and horizontally. However, vertical installation usually provides the highest efficiency.\u003C\u002Fp>\u003Cp>\u003Cu>Advantages of vertical installation\u003C\u002Fu>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Better separation of hot and cold water\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>More usable hot water\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Higher efficiency\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Slower cooling\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>With horizontal boilers, the water layers mix more quickly, reducing the effective heat capacity.\u003C\u002Fp>\u003Ch4>Check whether the wall is strong enough\u003C\u002Fh4>\u003Cp>A filled boiler is heavy. An 80-litre boiler can weigh more than 100 kilograms when full.\u003C\u002Fp>\u003Cp>Always check:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Whether the wall has sufficient load-bearing capacity\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Whether suitable wall plugs and bolts are used\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Whether the mounting brackets are properly secured\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>For larger boilers, a concrete or brick wall is recommended.\u003C\u002Fp>\u003Ch4>The inlet combination valve is mandatory\u003C\u002Fh4>\u003Cp>An inlet combination valve (possibly the most important component) protects the boiler against overpressure and backflow of water. For closed-system boilers, this safety device is mandatory.\u003C\u002Fp>\u003Cp>The inlet combination valve provides:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Overpressure protection\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Backflow prevention\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Safe discharge of expanding water\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Always install the supplied inlet combination valve on the cold-water side, according to the indicated flow direction and lower than the boiler itself.\u003C\u002Fp>\u003Ch4>Use the correct connection materials\u003C\u002Fh4>\u003Cp>A good installation starts with high-quality connection materials. Many suppliers recommend complete connection kits so all components fit together properly.\u003C\u002Fp>\u003Cp>Commonly required materials\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Flexible water hoses\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Compression fittings\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Inlet combination valve (included)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Shut-off valve (for maintenance)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Drain valve (for maintenance)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Pressure relief discharge pipe\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Electrical connection cable (pre-installed)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Mounting brackets (pre-installed)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Suitable wall plugs and bolts\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Always check in advance which connection sizes your boiler requires.\u003C\u002Fp>\u003Ch4>Electrical connection of the boiler\u003C\u002Fh4>\u003Cp>An electric boiler uses a relatively high amount of power. Therefore, a safe electrical connection is essential.\u003C\u002Fp>\u003Cp>Important points of attention\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Use a grounded power outlet\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check whether the electrical circuit has sufficient capacity\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Use a dedicated circuit for higher power outputs\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Never connect the boiler using an extension cable\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Ensure proper grounding\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>For larger boilers or higher power ratings, it is advisable to have the electrical connection checked by a professional installer.\u003C\u002Fp>\u003Ch4>Switching on the boiler\u003C\u002Fh4>\u003Cp>\u003Cstrong>Important\u003C\u002Fstrong>: First completely fill the boiler with water (open the hot water tap until a constant flow of water comes out) and vent the system before plugging it into the socket. The heating element will burn out immediately if it operates dry.\u003C\u002Fp>\u003Ch3>Combining a boiler with solar panels\u003C\u002Fh3>\u003Cp>More and more households use an electric boiler in combination with solar panels. This becomes even more attractive as net metering schemes are gradually phased out.\u003C\u002Fp>\u003Cp>\u003Cu>Advantages\u003C\u002Fu>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Use self-generated electricity\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Reduce energy fed back into the grid\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Lower energy costs\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Extra return from solar panels\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>A smart boiler or timer switch can help heat water mainly during daytime hours.\u003C\u002Fp>\u003Cp>If you have a dynamic energy contract, you can save a significant amount of money with an EcoSwitch Pi 12A.\u003C\u002Fp>\u003Ch3>Keep maintenance in mind\u003C\u002Fh3>\u003Cp>Always install a boiler in a location where maintenance remains possible.\u003C\u002Fp>\u003Cp>Allow sufficient space for:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Descaling\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Replacing parts\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Checking the anode\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Inspecting connections\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Manufacturers often specify minimum clearance distances around the appliance in their manuals.\u003C\u002Fp>\u003Ch4>Common mistakes during boiler installation\u003C\u002Fh4>\u003Cp>Avoid these common issues:\u003C\u002Fp>\u003Ch4>Electrical circuit too small\u003C\u002Fh4>\u003Cp>A boiler can consume a large amount of electricity. An overloaded circuit may cause malfunctions.\u003C\u002Fp>\u003Ch4>Plugging in too early\u003C\u002Fh4>\u003Cp>The plug may only be inserted once the boiler is completely filled with water. Connecting power before filling can cause malfunctions and leaks.\u003C\u002Fp>\u003Ch4>No pressure relief valve\u003C\u002Fh4>\u003Cp>Water expands during heating. Without proper discharge, leaks may occur.\u003C\u002Fp>\u003Ch4>Incorrect installation position\u003C\u002Fh4>\u003Cp>All boilers must be wall-mounted unless explicitly stated otherwise.\u003C\u002Fp>\u003Cp>Not every boiler is suitable for horizontal installation. Always check the product specifications.\u003C\u002Fp>\u003Ch4>Poor pipe insulation\u003C\u002Fh4>\u003Cp>Uninsulated pipes lead to heat loss and higher energy consumption.\u003C\u002Fp>\u003Ch4>No maintenance space\u003C\u002Fh4>\u003Cp>A boiler installed too tightly makes maintenance difficult and more expensive.\u003C\u002Fp>\u003Ch3>Install it yourself or hire a professional?\u003C\u002Fh3>\u003Cp>Many electric boilers are relatively easy to install. All models are supplied complete with mounting brackets and an inlet combination valve.\u003C\u002Fp>\u003Cp>However, professional installation is often recommended for:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Larger boilers\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Modifications to the electrical panel\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Installing new electrical circuits\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Complex pipework\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Combination with solar panels or central heating systems\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Correct installation prevents malfunctions and often preserves the manufacturer’s warranty.\u003C\u002Fp>\u003Cp>Looking for an installer? \u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Ffind-an-installer\u002F\" title=\"Find an installer\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Visit our installer finder.\u003C\u002Fa>\u003C\u002Fp>\u003Ch3>Tips for energy-efficient use after installation\u003C\u002Fh3>\u003Cp>After installation, you can save even more energy by:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Setting the temperature around 65°C\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Insulating hot water pipes\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Using an EcoSwitch Pi 12A (for analogue boilers)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Using a timer switch (for analogue boilers)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Using the SMART function (for smart boilers)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Performing regular maintenance\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Limiting limescale formation\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Modern boilers also feature improved insulation and smart energy functions that help minimise heat loss.\u003C\u002Fp>\u003Ch4>Safe and efficient hot water\u003C\u002Fh4>\u003Cp>A properly installed electric boiler provides comfortable hot water for many years with minimal malfunctions and lower energy consumption. By paying attention to safety, correct installation, and maintenance, you achieve maximum efficiency from your boiler.\u003C\u002Fp>\u003Ch4>Need help with installation or advice?\u003C\u002Fh4>\u003Cp>View our range of electric boilers or contact us for personal installation advice.\u003C\u002Fp>\u003Cp>➡ \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Felectric-water-heaters\u002F\" title=\"Electric water heaters\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">View all electric boilers\u003C\u002Fa>\u003C\u002Fp>\u003Cp>➡ \u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Fcontact\u002F\" title=\"Contact\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Request installation advice\u003C\u002Fa>\u003C\u002Fp>\u003Cp>➡ \u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Ffaq\u002Ffind-an-installer\u002F\" title=\"Find an installer\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Contact a specialist\u003C\u002Fa>\u003C\u002Fp>",[],{"en-US":1356,"nl-NL":1358,"de-DE":1361,"fr-FR":1364},{"path":235,"queryString":10,"startItem":1357},{"id":12,"path":13},{"path":1359,"queryString":10,"startItem":1360},"\u002Ffaq\u002Fstar-elektrische-boiler-installeren-tips-voor-veilige-montage\u002F",{"id":12,"path":586},{"path":1362,"queryString":10,"startItem":1363},"\u002Ffaq\u002Finstallation-eines-elektrischen-warmwasserbereiters-tipps-fuer-eine-sichere-installation\u002F",{"id":12,"path":589},{"path":1365,"queryString":10,"startItem":1366},"\u002Ffaq\u002Finstallation-dun-chauffe-eau-electrique-conseils-pour-une-installation-en-toute-securite\u002F",{"id":12,"path":592},{"contentType":98,"name":355,"createDate":1368,"updateDate":1369,"route":1370,"id":356,"properties":1372,"cultures":1378},"2026-01-13T11:53:48.143Z","2026-05-29T10:41:50.9923893Z",{"path":358,"queryString":10,"startItem":1371},{"id":12,"path":13},{"seo":1373,"canonical":10,"index":19,"keywords":1374,"title":355,"content":1375,"seoRelocatedEditornote":10,"metaDescription":10},{"title":355,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1376,"blocks":1377},"\u003Ch3 data-start=\"6502\" data-end=\"6570\">Frequently asked questions about self-learning smart boilers\u003C\u002Fh3>\u003Ch4 data-start=\"6572\" data-end=\"6621\">1) What is a self-learning smart boiler?\u003C\u002Fh4>\u003Cp data-start=\"6622\" data-end=\"6746\">An electric hot water system that learns your usage patterns and optimizes heating to maintain comfort while reducing waste.\u003C\u002Fp>\u003Ch4 data-start=\"6748\" data-end=\"6780\">2) How much can I save?\u003C\u002Fh4>\u003Cp data-start=\"6781\" data-end=\"6957\">Savings depend on household size, tariffs and behavior; \u003Cstrong data-start=\"6837\" data-end=\"6847\">10–30%\u003C\u002Fstrong> on hot-water energy is often used as an indicative range. Use the ROI calculator for a personalized estimate.\u003C\u002Fp>\u003Ch4 data-start=\"6959\" data-end=\"6998\"> 3) Does it work with solar PV?\u003C\u002Fh4>\u003Cp data-start=\"6999\" data-end=\"7111\">Yes. It can use surplus solar electricity and act as a “thermal battery” by heating more when PV output is high.\u003C\u002Fp>\u003Ch4 data-start=\"7113\" data-end=\"7171\">4) Does it work with dynamic electricity pricing?\u003C\u002Fh4>\u003Cp data-start=\"7172\" data-end=\"7270\">Yes, where supported. It can shift heating to cheaper hours within comfort and safety constraints.\u003C\u002Fp>\u003Ch4 data-start=\"7272\" data-end=\"7311\">5) What if my routine changes?\u003C\u002Fh4>\u003Cp data-start=\"7312\" data-end=\"7367\">It keeps learning and typically adapts over days\u002Fweeks.\u003C\u002Fp>\u003Ch4 data-start=\"7369\" data-end=\"7408\">6) Can I override it manually?\u003C\u002Fh4>\u003Cp data-start=\"7409\" data-end=\"7485\">Usually yes—boost\u002Fcomfort modes and manual settings are typically available.\u003C\u002Fp>\u003Ch4 data-start=\"7487\" data-end=\"7527\">7) Is installation complicated?\u003C\u002Fh4>\u003Cp data-start=\"7528\" data-end=\"7631\">Often it’s a straightforward replacement, but it depends on electrical capacity, plumbing and location.\u003C\u002Fp>\u003Ch4 data-start=\"7633\" data-end=\"7673\">8) What about privacy and data?\u003C\u002Fh4>\u003Cp data-start=\"7674\" data-end=\"7808\">Check what data is stored, whether it’s local\u002Fcloud, and which controls you have. Reputable systems use appropriate security measures.\u003C\u002Fp>\u003Ch4 data-start=\"7810\" data-end=\"7854\"> 9) Is it safe (legionella hygiene)?\u003C\u002Fh4>\u003Cp data-start=\"7855\" data-end=\"7961\">Many boilers include a hygiene cycle; implementation varies by model and should align with local guidance.\u003C\u002Fp>\u003Ch4 data-start=\"7963\" data-end=\"8007\">10) How much maintenance is needed?\u003C\u002Fh4>\u003Cp data-start=\"8008\" data-end=\"8107\">Generally low; periodic checks (e.g., anode\u002Fscale depending on water hardness) can extend lifespan.\u003C\u002Fp>\u003Ch4 data-start=\"8109\" data-end=\"8144\">11) What if Wi-Fi is down?\u003C\u002Fh4>\u003Cp data-start=\"8145\" data-end=\"8258\">The boiler typically continues operating using last settings or a fallback schedule; app features may be limited.\u003C\u002Fp>\u003Ch4 data-start=\"8260\" data-end=\"8313\">12) Are there incentives or EU requirements?\u003C\u002Fh4>\u003Cp data-start=\"8314\" data-end=\"8456\">Incentives are local and can change. EU Ecodesign\u002Fenergy label requirements may apply depending on product type—request product documentation.\u003C\u002Fp>",[],{"en-US":1379,"nl-NL":1381,"de-DE":1384,"fr-FR":1386},{"path":358,"queryString":10,"startItem":1380},{"id":12,"path":13},{"path":1382,"queryString":10,"startItem":1383},"\u002Ffaq\u002Fstar-12-faq-over-smart-boilers\u002F",{"id":12,"path":586},{"path":358,"queryString":10,"startItem":1385},{"id":12,"path":589},{"path":358,"queryString":10,"startItem":1387},{"id":12,"path":592},{"contentType":98,"name":366,"createDate":1389,"updateDate":1390,"route":1391,"id":367,"properties":1393,"cultures":1399},"2026-01-13T15:59:10.013Z","2026-06-26T07:38:22.6528791Z",{"path":369,"queryString":10,"startItem":1392},{"id":12,"path":13},{"seo":1394,"canonical":10,"index":19,"keywords":1395,"title":366,"content":1396,"seoRelocatedEditornote":10,"metaDescription":10},{"title":366,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1397,"blocks":1398},"\u003Ch3 data-start=\"2194\" data-end=\"2237\">Hot water boilers for daily comfort\u003C\u002Fh3>\u003Cp data-start=\"2239\" data-end=\"2419\">A reliable \u003Cstrong data-start=\"2250\" data-end=\"2270\">hot water boiler\u003C\u002Fstrong> ensures comfort for showering, bathing, and kitchen use. The right balance between \u003Cstrong data-start=\"2354\" data-end=\"2371\">heat capacity\u003C\u002Fstrong>, \u003Cstrong data-start=\"2373\" data-end=\"2382\">power\u003C\u002Fstrong>, and \u003Cstrong data-start=\"2388\" data-end=\"2405\">recovery time\u003C\u002Fstrong> is essential.\u003C\u002Fp>\u003Ch3 data-start=\"2421\" data-end=\"2477\">Heat capacity: enough hot water when you need it\u003C\u002Fh3>\u003Cp data-start=\"2479\" data-end=\"2549\">Heat capacity defines how much hot water is available at peak moments.\u003C\u002Fp>\u003Ch4 data-start=\"2551\" data-end=\"2580\">Household advantages\u003C\u002Fh4>\u003Cul data-start=\"2581\" data-end=\"2683\">\u003Cli>\u003Cp data-start=\"2583\" data-end=\"2627\">Multiple showers without temperature drops\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"2630\" data-end=\"2650\">Ideal for families\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"2653\" data-end=\"2683\">Consistent water temperature\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 data-start=\"2685\" data-end=\"2731\">Power output: fast reheating after use\u003C\u002Fh3>\u003Cp data-start=\"2733\" data-end=\"2786\">Power (kW) determines how quickly the boiler reheats.\u003C\u002Fp>\u003Ch4 data-start=\"2788\" data-end=\"2822\">The comfort turning point\u003C\u002Fh4>\u003Cul data-start=\"2823\" data-end=\"2933\">\u003Cli>\u003Cp data-start=\"2825\" data-end=\"2863\">Shorter waiting time between showers\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"2866\" data-end=\"2894\">Reduced peak energy demand\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"2897\" data-end=\"2933\">Optimized for solar energy systems\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 data-start=\"2935\" data-end=\"2977\">Recovery time and hot water demand\u003C\u002Fh3>\u003Cp data-start=\"2979\" data-end=\"3017\">Recovery time affects daily usability.\u003C\u002Fp>\u003Ch4 data-start=\"3019\" data-end=\"3040\">Smart sizing\u003C\u002Fh4>\u003Cul data-start=\"3041\" data-end=\"3138\">\u003Cli>\u003Cp data-start=\"3043\" data-end=\"3074\">Fast recovery for high demand\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3077\" data-end=\"3114\">Larger tanks for steady consumption\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3117\" data-end=\"3138\">Lower system stress\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 data-start=\"3140\" data-end=\"3188\">Maintenance and costs in the UK\u003C\u002Fh3>\u003Ch4 data-start=\"3190\" data-end=\"3214\">Cost efficiency\u003C\u002Fh4>\u003Cul data-start=\"3215\" data-end=\"3320\">\u003Cli>\u003Cp data-start=\"3217\" data-end=\"3251\">Low maintenance electric boilers\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3290\" data-end=\"3320\">Up to 40% lower energy costs\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>",[],{"en-US":1400,"nl-NL":1402,"de-DE":1405,"fr-FR":1408},{"path":369,"queryString":10,"startItem":1401},{"id":12,"path":13},{"path":1403,"queryString":10,"startItem":1404},"\u002Ffaq\u002Fstar-warmwaterboilers\u002F",{"id":12,"path":586},{"path":1406,"queryString":10,"startItem":1407},"\u002Ffaq\u002Fwarmwasser-boiler\u002F",{"id":12,"path":589},{"path":1409,"queryString":10,"startItem":1410},"\u002Ffaq\u002Fballon-eau-chaude\u002F",{"id":12,"path":592},{"contentType":98,"name":342,"createDate":1412,"updateDate":1413,"route":1414,"id":343,"properties":1416,"cultures":1422},"2026-01-13T11:36:37.627Z","2026-05-29T10:42:13.6529949Z",{"path":345,"queryString":10,"startItem":1415},{"id":12,"path":13},{"seo":1417,"canonical":10,"index":19,"keywords":1418,"title":342,"content":1419,"seoRelocatedEditornote":10,"metaDescription":10},{"title":342,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1420,"blocks":1421},"\u003Ch1 data-start=\"6749\" data-end=\"6823\">Why choose a self-learning smart water heater instead of a standard one?\u003C\u002Fh1>\u003Cp data-start=\"6825\" data-end=\"7102\">A \u003Cstrong>standard hot water cylinder\u003C\u002Fstrong> typically heats on a fixed timer or keeps water hot “just in case”.\u003C\u002Fp>\u003Cp data-start=\"6825\" data-end=\"7102\">A \u003Cstrong data-start=\"6925\" data-end=\"6961\">self-learning smart water heater\u003C\u002Fstrong> automatically adapts to a household's hot water usage. This means that heating only occurs when necessary, reducing energy consumption and costs without compromising on comfort. So it keeps the same comfort goal—hot water for showers and taps—but reduces wasted heating by learning your routine and heating closer to demand.\u003C\u002Fp>\u003Cp data-start=\"6825\" data-end=\"7102\">\u003C\u002Fp>\u003Ch2 data-start=\"7104\" data-end=\"7135\">What “self-learning” changes\u003C\u002Fh2>\u003Ch3 data-start=\"3215\" data-end=\"3240\" data-pm-slice=\"1 3 []\">How does it work?\u003C\u002Fh3>\u003Cp data-start=\"3241\" data-end=\"3264\">The system learns from:\u003C\u002Fp>\u003Cul data-start=\"3265\" data-end=\"3367\">\u003Cli>\u003Cp data-start=\"3267\" data-end=\"3291\">Daily and weekly usage\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3294\" data-end=\"3313\">Hot water volumes\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3316\" data-end=\"3333\">Absence periods\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3336\" data-end=\"3367\">Renewable energy availability\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 data-start=\"7137\" data-end=\"7174\">1) Heat when you actually need it (no hassle)\u003C\u002Fh3>\u003Cp data-start=\"7175\" data-end=\"7277\">If your household usually showers around the same times, the heater shifts its schedule automatically.\u003C\u002Fp>\u003Ch3 data-start=\"7279\" data-end=\"7306\">2) Lower standby losses\u003C\u002Fh3>\u003Cp data-start=\"7307\" data-end=\"7539\">Less time sitting at high temperature means less heat lost to the room. Many sources reference \u003Cstrong data-start=\"7402\" data-end=\"7427\">~5–10% energy savings\u003C\u002Fstrong> vs traditional electric storage heaters, depending on usage and settings.\u003C\u002Fp>\u003Ch3 data-start=\"7541\" data-end=\"7573\">3) Better use of cheap hours\u003C\u002Fh3>\u003Cp data-start=\"7574\" data-end=\"7713\">If you’re on a variable tariff (or time-of-use), smart scheduling can move heating to cheaper periods—while keeping enough hot water ready.\u003C\u002Fp>\u003Cp data-start=\"7574\" data-end=\"7713\">\u003C\u002Fp>\u003Ch2 data-start=\"7104\" data-end=\"7135\" data-pm-slice=\"1 1 []\">Who is this particularly interesting for?\u003C\u002Fh2>\u003Ch3 data-start=\"3796\" data-end=\"3847\" data-pm-slice=\"1 1 []\">Showering & daily hot water demand (most common)\u003C\u002Fh3>\u003Cp>Apartments and terraced houses with electric tap water production\u003C\u002Fp>\u003Cp>Households with varying shower times\u003C\u002Fp>\u003Cp>Families (higher demand = faster effect)\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch2 data-start=\"7715\" data-end=\"7752\">Other valuable use cases\u003C\u002Fh2>\u003Cul data-start=\"7753\" data-end=\"8026\">\u003Cli>\u003Cp data-start=\"7755\" data-end=\"7805\">Small \u003Cstrong data-start=\"7761\" data-end=\"7780\">studio \u002F annexe\u003C\u002Fstrong> (intermittent occupancy)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"7808\" data-end=\"7862\">\u003Cstrong data-start=\"7808\" data-end=\"7825\">Garden office\u003C\u002Fstrong> with kitchenette + occasional shower\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"7865\" data-end=\"7913\">\u003Cstrong data-start=\"7865\" data-end=\"7877\">Pet wash\u003C\u002Fstrong> corner (warm rinse water on demand)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"7916\" data-end=\"7969\">\u003Cstrong data-start=\"7916\" data-end=\"7944\">Micro-gym \u002F martial arts\u003C\u002Fstrong> showers after peak hours\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"7972\" data-end=\"8026\">\u003Cstrong data-start=\"7972\" data-end=\"7985\">Short-let\u003C\u002Fstrong> units: predictable morning\u002Fevening peaks\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 data-start=\"3796\" data-end=\"3847\" data-pm-slice=\"1 1 []\">More common applications with added savings\u003C\u002Fh3>\u003Ch4 data-start=\"3849\" data-end=\"3878\" data-pm-slice=\"1 1 []\">Solar energy storage\u003C\u002Fh4>\u003Cp data-start=\"3879\" data-end=\"3966\">Excess solar electricity is stored as hot water instead of being fed back at low rates.\u003C\u002Fp>\u003Ch4 data-start=\"3968\" data-end=\"4004\">Dynamic electricity pricing\u003C\u002Fh4>\u003Cp data-start=\"4005\" data-end=\"4086\">Heating water when electricity prices are lowest increases savings significantly.\u003C\u002Fp>\u003Ch4 data-start=\"4088\" data-end=\"4110\">Holiday homes\u003C\u002Fh4>\u003Cp data-start=\"4111\" data-end=\"4171\">No standby heating during vacancy reduces unnecessary costs.\u003C\u002Fp>\u003Ch4 data-start=\"4088\" data-end=\"4110\" data-pm-slice=\"1 1 []\">Tiny houses & off-grid applications\u003C\u002Fh4>\u003Cp>Maximum efficiency with limited energy capacity.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch2 data-start=\"8028\" data-end=\"8069\">UK price inputs & payback (indicative)\u003C\u002Fh2>\u003Cp data-start=\"8071\" data-end=\"8224\">\u003Cstrong data-start=\"8071\" data-end=\"8134\">Electricity unit rate (Ofgem price cap, 1 Jan–31 Mar 2026):\u003C\u002Fstrong> \u003Cstrong data-start=\"8135\" data-end=\"8149\">27.69p\u002FkWh\u003C\u002Fstrong> (Direct Debit, average across GB).\u003C\u002Fp>\u003Cp data-start=\"8226\" data-end=\"8265\">\u003Cstrong data-start=\"8226\" data-end=\"8265\">Typical installed costs (ballpark):\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul data-start=\"8266\" data-end=\"8459\">\u003Cli>\u003Cp data-start=\"8268\" data-end=\"8459\">Unvented cylinder supply: \u003Cstrong data-start=\"8294\" data-end=\"8309\">£400–£2,000\u003C\u002Fstrong>; installation labour: \u003Cstrong data-start=\"8332\" data-end=\"8347\">£500–£1,500\u003C\u002Fstrong> \u003Cbr>For illustration, we model a \u003Cstrong data-start=\"8417\" data-end=\"8458\">smart premium (Δ investment) of ~£450\u003C\u002Fstrong>.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cdiv class=\"group TyagGW_tableWrapper flex flex-col-reverse w-fit\">\u003Cstrong>Assumptions (for shower\u002Ftap water):\u003C\u002Fstrong>\u003C\u002Fdiv>\u003Cul>\u003Cli>\u003Cp>~1 shower per person per day\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>plus standby loss\u002Foverhead during the year\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>7–10% savings through smarter heating (conservative range)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Additional savings possible with:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>solar panels\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>dynamic energy rates\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>fully electric home\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Ctable class=\"w-fit min-w-(--thread-content-width)\" data-start=\"8461\" data-end=\"8768\" style=\"min-width: 100px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003Ccol style=\"min-width: 25px;\">\u003Ccol style=\"min-width: 25px;\">\u003Ccol style=\"min-width: 25px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr data-start=\"8461\" data-end=\"8544\">\u003Cth data-start=\"8461\" data-end=\"8478\" data-col-size=\"sm\" colspan=\"1\" rowspan=\"1\">\u003Cp>Household type\u003C\u002Fp>\u003C\u002Fth>\u003Cth data-start=\"8478\" data-end=\"8496\" data-col-size=\"sm\" colspan=\"1\" rowspan=\"1\">\u003Cp>Saving\u002Fyear @7%\u003C\u002Fp>\u003C\u002Fth>\u003Cth data-start=\"8496\" data-end=\"8515\" data-col-size=\"sm\" colspan=\"1\" rowspan=\"1\">\u003Cp>Saving\u002Fyear @10%\u003C\u002Fp>\u003C\u002Fth>\u003Cth data-start=\"8515\" data-end=\"8544\" data-col-size=\"sm\" colspan=\"1\" rowspan=\"1\">\u003Cp>Payback on Δ £450 (7–10%)\u003C\u002Fp>\u003C\u002Fth>\u003C\u002Ftr>\u003Ctr data-start=\"8566\" data-end=\"8611\">\u003Ctd data-start=\"8566\" data-end=\"8577\" data-col-size=\"sm\" colspan=\"1\" rowspan=\"1\">\u003Cp>1 person\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8577\" data-end=\"8587\" colspan=\"1\" rowspan=\"1\">\u003Cp>~£28\u002Fyr\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8587\" data-end=\"8597\" colspan=\"1\" rowspan=\"1\">\u003Cp>~£40\u002Fyr\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8597\" data-end=\"8611\" colspan=\"1\" rowspan=\"1\">\u003Cp>~11–16 yrs\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr data-start=\"8612\" data-end=\"8659\">\u003Ctd data-start=\"8612\" data-end=\"8623\" data-col-size=\"sm\" colspan=\"1\" rowspan=\"1\">\u003Cp>2 people\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8623\" data-end=\"8633\" colspan=\"1\" rowspan=\"1\">\u003Cp>~£47\u002Fyr\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8633\" data-end=\"8643\" colspan=\"1\" rowspan=\"1\">\u003Cp>~£67\u002Fyr\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8643\" data-end=\"8659\" colspan=\"1\" rowspan=\"1\">\u003Cp>~6.7–9.6 yrs\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr data-start=\"8660\" data-end=\"8710\">\u003Ctd data-start=\"8660\" data-end=\"8673\" data-col-size=\"sm\" colspan=\"1\" rowspan=\"1\">\u003Cp>Family (4)\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8673\" data-end=\"8683\" colspan=\"1\" rowspan=\"1\">\u003Cp>~£84\u002Fyr\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8683\" data-end=\"8694\" colspan=\"1\" rowspan=\"1\">\u003Cp>~£120\u002Fyr\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8694\" data-end=\"8710\" colspan=\"1\" rowspan=\"1\">\u003Cp>~3.8–5.4 yrs\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr data-start=\"8711\" data-end=\"8768\">\u003Ctd data-start=\"8711\" data-end=\"8730\" data-col-size=\"sm\" colspan=\"1\" rowspan=\"1\">\u003Cp>Large family (5)\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8730\" data-end=\"8741\" colspan=\"1\" rowspan=\"1\">\u003Cp>~£102\u002Fyr\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8741\" data-end=\"8752\" colspan=\"1\" rowspan=\"1\">\u003Cp>~£146\u002Fyr\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd data-col-size=\"sm\" data-start=\"8752\" data-end=\"8768\" colspan=\"1\" rowspan=\"1\">\u003Cp>~3.1–4.4 yrs\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003C\u002Fp>\u003Ch2 data-start=\"8770\" data-end=\"8800\">disclaimers (UK)\u003C\u002Fh2>\u003Cp data-start=\"8801\" data-end=\"9108\">Savings and payback figures are \u003Cstrong data-start=\"8833\" data-end=\"8849\">illustrative\u003C\u002Fstrong> only. Actual outcomes vary with cylinder size, insulation, set temperature, pipe runs, usage pattern, tariff type, and installer workmanship. This page is \u003Cstrong data-start=\"9005\" data-end=\"9044\">not financial, legal, or tax advice\u003C\u002Fstrong>. Always follow local regulations and use a qualified installer.\u003C\u002Fp>\u003Ch3 data-start=\"5406\" data-end=\"5458\" data-pm-slice=\"1 1 []\">Disclaimer — no financial or legal advice\u003C\u002Fh3>\u003Cp>This page is for informational purposes only and does not constitute financial, tax, or legal advice. Always check current rates and have installation carried out by a qualified installer in accordance with local standards and regulations.\u003C\u002Fp>",[],{"en-US":1423,"nl-NL":1425,"de-DE":1428,"fr-FR":1431},{"path":345,"queryString":10,"startItem":1424},{"id":12,"path":13},{"path":1426,"queryString":10,"startItem":1427},"\u002Ffaq\u002Fstar-zelflerende-smart-boiler\u002F",{"id":12,"path":586},{"path":1429,"queryString":10,"startItem":1430},"\u002Ffaq\u002Fselbstlernender-smart-boiler-einsparungen-und-wirtschaftlichkeit\u002F",{"id":12,"path":589},{"path":1432,"queryString":10,"startItem":1433},"\u002Ffaq\u002Fchauffe-eau-intelligent-auto-apprenant-economies-et-rentabilite\u002F",{"id":12,"path":592},{"contentType":98,"name":331,"createDate":1435,"updateDate":1436,"route":1437,"id":332,"properties":1439,"cultures":1445},"2026-01-08T19:34:17.39Z","2026-05-29T10:42:23.3666087Z",{"path":334,"queryString":10,"startItem":1438},{"id":12,"path":13},{"seo":1440,"canonical":10,"index":19,"keywords":1441,"title":331,"content":1442,"seoRelocatedEditornote":10,"metaDescription":10},{"title":331,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1443,"blocks":1444},"\u003Ch2 data-start=\"2003\" data-end=\"2022\">Setting up WiFi\u003C\u002Fh2>\u003Ch4 data-start=\"2024\" data-end=\"2101\">Smart boiler with WiFi – comfortable, efficient and always under control\u003C\u002Fh4>\u003Cp data-start=\"2103\" data-end=\"2417\">With a WiFi-connected boiler, you get more comfort, lower energy costs and full control at home. Whether you are at home, at work or on holiday: via your smartphone you can easily set the temperature, schedule heating times and gain insight into your energy usage. This way you only use hot water when you need it.\u003C\u002Fp>\u003Ch5 data-start=\"2419\" data-end=\"2452\">Advantages of a WiFi boiler\u003C\u002Fh5>\u003Cul data-start=\"2454\" data-end=\"2811\">\u003Cli>\u003Cp data-start=\"2456\" data-end=\"2498\">✅ Energy savings – heat only when needed\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"2501\" data-end=\"2558\">✅ More comfort – hot water at the right time every time\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"2561\" data-end=\"2611\">✅ Remote control – via your smartphone or tablet\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"2614\" data-end=\"2666\">✅ Smart scheduling – set daily and weekly programs\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"2669\" data-end=\"2727\">✅ Insight & control – real-time status and notifications\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"2730\" data-end=\"2811\">✅ Future-proof – ideal in combination with solar panels or dynamic energy tariffs\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Chr data-start=\"2813\" data-end=\"2816\">\u003Ch3 data-start=\"2818\" data-end=\"2886\">How to set up a WiFi connection with your boiler (general steps)\u003C\u002Fh3>\u003Col data-start=\"2888\" data-end=\"3515\">\u003Cli>\u003Cp data-start=\"2891\" data-end=\"3000\">Check if your boiler is WiFi-capable\u003Cbr>Only models with built-in WiFi or a WiFi module can be connected.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3004\" data-end=\"3095\">Download the correct app\u003Cbr>Depending on the brand, you use a specific app (see below).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3099\" data-end=\"3188\">Ensure a stable 2.4 GHz WiFi network\u003Cbr>Most boilers do not work with 5 GHz networks.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3192\" data-end=\"3302\">Put the boiler in pairing mode\u003Cbr>You usually do this via the boiler’s control panel (consult the manual).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3306\" data-end=\"3427\">Open the app and add a new device\u003Cbr>Follow the steps in the app to select your WiFi network and enter your password.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"3431\" data-end=\"3515\">Pairing complete\u003Cbr>Within a few minutes the boiler is connected and ready to use.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Chr data-start=\"2813\" data-end=\"2816\">\u003Ch3 data-start=\"1338\" data-end=\"1366\">Ttulpe WiFi Water Heater – Comfort and Energy Savings\u003C\u002Fh3>\u003Cp>\u003Cstrong>📱 Tuya Smart App \u003C\u002Fstrong>(\u003Ca target=\"\" data-router-slot=\"disabled\" data-anchor=\"?id=com.tuya.smart&hl=nl\" href=\"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.tuya.smart&hl=nl\" title=\"(Android & iOS)\" type=\"external\">Android \u003C\u002Fa>& \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"https:\u002F\u002Fapps.apple.com\u002Fnl\u002Fapp\u002Ftuya-smart-life-smart-living\u002Fid1034649547\" title=\"apps.apple.com\" type=\"external\">iOS\u003C\u002Fa>)\u003C\u002Fp>\u003Cp>With the Tuya Smart app, you can fully control your water heater from your phone.\u003C\u002Fp>\u003Ch3>Features:\u003C\u002Fh3>\u003Cul>\u003Cli>\u003Cp>Smart temperature control\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Scheduling\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Vacation mode for additional savings\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Status notifications and error detection\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Energy-efficient hot water usage\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Tip\u003C\u002Fh4>\u003Cp>Enable vacation mode to avoid unnecessary energy consumption when you’re away for an extended period.\u003C\u002Fp>\u003Chr data-start=\"2813\" data-end=\"2816\">\u003Ch3 data-start=\"1338\" data-end=\"1366\">Eldom Boiler – WiFi &\u003Cspan style=\"color: rgb(95, 99, 104); font-family: Roboto, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.2px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\"> \u003C\u002Fspan>App\u003C\u002Fh3>\u003Cp data-start=\"2412\" data-end=\"2452\">📱 \u003Cstrong data-start=\"1975\" data-end=\"1994\">MyEldom App\u003C\u002Fstrong> (\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.eldom.smarthome&hl=nl\" type=\"external\">Android \u003C\u002Fa>& \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"https:\u002F\u002Fapps.apple.com\u002Fnl\u002Fapp\u002Fmy-eldom\u002Fid1350098710\" type=\"external\">iOS\u003C\u002Fa>)\u003C\u002Fp>\u003Ch3 data-start=\"1419\" data-end=\"1431\">Features\u003C\u002Fh3>\u003Cul data-start=\"1433\" data-end=\"1610\">\u003Cli>\u003Cp data-start=\"1435\" data-end=\"1463\">Set and adjust temperature\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"1466\" data-end=\"1502\">Program daily and weekly schedules\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"1505\" data-end=\"1534\">ECO mode for energy savings\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"1537\" data-end=\"1579\">Insight into boiler status and operation\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"1582\" data-end=\"1610\">Remote control from anywhere\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 data-start=\"1612\" data-end=\"1619\">Tip\u003C\u002Fh3>\u003Cp data-start=\"1621\" data-end=\"1772\">Use the schedule feature to heat water only during off-peak hours or when your solar panels are producing energy.\u003C\u002Fp>\u003Cp data-start=\"1621\" data-end=\"1772\">For an instructional video, click on the link below:\u003C\u002Fp>\u003Cp data-start=\"1621\" data-end=\"1772\">\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=o8zrbOylXv0\" type=\"external\">https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=o8zrbOylXv0\u003C\u002Fa>\u003C\u002Fp>\u003Chr data-start=\"1774\" data-end=\"1777\">\u003Ch3 data-start=\"1779\" data-end=\"1809\">Thermex Boiler – WiFi & App\u003C\u002Fh3>\u003Cp data-start=\"2412\" data-end=\"2452\">📱 \u003Cstrong data-start=\"2415\" data-end=\"2436\">Thermex Home App\u003C\u002Fstrong> (\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.thermex.ru&hl=nl\" type=\"external\">Android \u003C\u002Fa>& \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"https:\u002F\u002Fapps.apple.com\u002Fnl\u002Fapp\u002Fthermex-home\u002Fid1449697026\" type=\"external\">iOS\u003C\u002Fa>)\u003C\u002Fp>\u003Ch3 data-start=\"1864\" data-end=\"1876\">Features\u003C\u002Fh3>\u003Cul data-start=\"1878\" data-end=\"2028\">\u003Cli>\u003Cp data-start=\"1880\" data-end=\"1907\">Smart temperature control\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"1910\" data-end=\"1930\">Set time schedules\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"1933\" data-end=\"1948\">Vacation mode\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"1951\" data-end=\"1993\">Status notifications and fault detection\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp data-start=\"1996\" data-end=\"2028\">Energy-efficient hot water usage\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 data-start=\"2030\" data-end=\"2037\">Tip\u003C\u002Fh3>\u003Cp data-start=\"2039\" data-end=\"2179\">Activate vacation mode to prevent unnecessary energy use when you will be away for an extended period.\u003C\u002Fp>\u003Cp data-start=\"2039\" data-end=\"2179\">For complete step-by-step instructions, click this link: \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"https:\u002F\u002Fthermex.eu\u002Fadvice-and-guidance\u002Fall-options\u002Fheat-pump-wi-fi-guide\" type=\"external\">https:\u002F\u002Fthermex.eu\u002Fadvice-and-guidance\u002Fall-options\u002Fheat-pump-wi-fi-guide\u003C\u002Fa>\u003C\u002Fp>\u003Chr data-start=\"2744\" data-end=\"2747\">\u003Ch3 data-start=\"2749\" data-end=\"2791\">\u003Cstrong data-start=\"118\" data-end=\"160\">Smart investing in comfort and savings\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp data-start=\"162\" data-end=\"399\">A WiFi-controlled boiler from Eldom or Thermex is more than just hot water: it is a smart investment in comfort, sustainability, and cost savings. Thanks to the user-friendly apps, you always stay in control—without complicated settings.\u003C\u002Fp>\u003Cp data-start=\"401\" data-end=\"554\">👉 \u003Cstrong data-start=\"404\" data-end=\"496\">Would you like to know if your boiler is WiFi-compatible or need help with installation?\u003C\u002Fstrong>\u003Cbr>Contact your installer or supplier for tailored advice.\u003C\u002Fp>",[],{"en-US":1446,"nl-NL":1448,"de-DE":1451,"fr-FR":1454},{"path":334,"queryString":10,"startItem":1447},{"id":12,"path":13},{"path":1449,"queryString":10,"startItem":1450},"\u002Ffaq\u002Fstar-wifi-instellen\u002F",{"id":12,"path":586},{"path":1452,"queryString":10,"startItem":1453},"\u002Ffaq\u002Fwlan-einrichten\u002F",{"id":12,"path":589},{"path":1455,"queryString":10,"startItem":1456},"\u002Ffaq\u002Fconfiguration-du-wi-fi\u002F",{"id":12,"path":592},{"contentType":98,"name":254,"createDate":1458,"updateDate":1459,"route":1460,"id":255,"properties":1462,"cultures":1469},"2025-12-03T10:33:49.137Z","2026-06-19T11:25:32.2096363Z",{"path":257,"queryString":10,"startItem":1461},{"id":12,"path":13},{"seo":1463,"canonical":10,"index":19,"keywords":1464,"title":1465,"content":1466,"seoRelocatedEditornote":10,"metaDescription":10},{"title":254,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],"faulty boilers",{"markup":1467,"blocks":1468},"\u003Cp>\u003Cstrong>Tips for repairing faulty boilers\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>It is annoying when your (new) appliance does not work after installation. We will do our best to provide you with a working appliance. It is important to install the boiler as prescribed in the 📖manual, so we ask you to consult this first before contacting us.\u003C\u002Fp>\u003Cp>Before you go through one of our FAQs, it is important to observe and listen to what the boiler is and is not doing. This can provide clues to help identify the problem. Our service team may also ask you about this! The troubleshooting guide below provides a solution in 8 out of 10 cases, saving you a lot of hassle and allowing you to use your boiler again quickly.\u003C\u002Fp>\u003Cp>We also understand if you want to dismantle the faulty boiler as soon as possible. But before you do so, we would ask you to first take photos of the installation. In the event of a water leak, where the water leak is illustrated by means of a photo, you can use MS Paint, for example, to indicate the location with an arrow\u002Fcircle, making sure that it does not cover the location. This can help us and you to quickly reach the right conclusion and shorten the time it takes to find a solution. It may be necessary to remove the protective cover for this purpose. Always unplug the boiler before working on it. Send the photos and your description (be as specific as possible) to \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">info@kiip.de\u003C\u002Fa> and we will help you as soon as possible. Sometimes we need additional information to get a clear picture and find the right solution.\u003C\u002Fp>\u003Cp>\u003Cstrong>The boiler switches off completely, no more power to the appliance.\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>Thermal protection.\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>If your boiler is new, you can remove the cover and reset the thermal protection as described below. First, make sure that the installation is in order. The boiler has not been properly vented after commissioning, or the boiler has already been switched on before it is (completely) filled. Vent the boiler by opening the hot water tap fully and waiting until a good stream of water comes out without interruption. Only then plug the appliance into the mains.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Deposits on the heating elements can cause the thermal safety device to switch on. Your appliance will switch off completely and will not work until you have reset it. You can usually find this as the first component after the power cord in your appliance. Depending on the model, there is a button in the middle that you can press. Please note that if the cause is not remedied, the malfunction will recur and may lead to more serious consequences.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cimg src=\"\u002Fmedia\u002Fhisj2i5b\u002Feldom.png?rmode=max&width=500&height=500\" alt=\"Eldom.png\" width=\"500\" height=\"281\">\u003Cimg src=\"\u002Fmedia\u002Fwl2nxknv\u002Fthermex-if_id.png?rmode=max&width=500&height=500\" alt=\"Thermex IF_ID.png\" width=\"500\" height=\"281\">\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"\u002Fmedia\u002Fh53bw0yb\u002Fthermex-er_es.png?rmode=max&width=500&height=500\" alt=\"Thermex ER_ES.png\" width=\"500\" height=\"281\">\u003C\u002Fp>\u003Cp>\u003Cimg src=\"\u002Fmedia\u002Fibmncxvz\u002Fe09e8d74-433b-49c7-b7ad-0d40c5504755.jfif?rmode=max&width=500&height=500\" alt=\"e09e8d74-433b-49c7-b7ad-0d40c5504755.jfif\" width=\"500\" height=\"233\">\u003C\u002Fp>\u003Cp>\u003Cimg src=\"\u002Fmedia\u002F2zjp2102\u002Fc9ab6d06-5f0c-4983-93a2-29115eb7ce09.jfif?rmode=max&width=500&height=500\" alt=\"c9ab6d06-5f0c-4983-93a2-29115eb7ce09.jfif\" width=\"500\" height=\"230\">\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Deposits on the heating elements can cause the thermal protection to activate. Your appliance will switch off completely and will not work until you reset it. You can usually find this as the first component after the power cord in your appliance. Depending on the model, there is a button in the middle that you can press (see above). Please note that if the cause is not remedied, the malfunction will recur and may lead to more serious consequences.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cimg src=\"\u002Fmedia\u002Fwmaiuiay\u002Fdc12e45c-225d-4db7-97ea-b1615c9b8b19.jpg?rmode=max&width=500&height=500\" alt=\"Dc12e45c 225D 4Db7 97Ea B1615c9b8b19\" width=\"500\" height=\"375\">\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Sometimes the thermostat may not be set correctly and will heat to excessively high temperatures, causing the thermal protection to activate. On the other hand, the thermal protection may be too sensitive, causing it to activate too quickly. You can set the boiler to a lower temperature to see if it continues to work. Measuring the water temperature in Celsius will then determine the cause.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cstrong>The water no longer gets hot, does not reach the set temperature\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Contaminants in the water, particularly limescale, cause a layer of deposits to form on the heating element during use. This reduces the efficiency of the appliance. Regular maintenance is therefore important for economical use of the boiler. Insufficient maintenance (see above) can cause the boiler to no longer reach the set temperature or to not heat up at all because the heat remains around the heating element and the sensor thinks that the boiler is at the right temperature. Cleaning the heating element is then necessary. This prevents the thermal protection from activating. (See above for a reset). If you do not remove the cause, the element may break and replacement will be necessary. See here for parts. Check your type plate to quickly find \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fparts\u002F\" title=\"Parts\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">the right parts\u003C\u002Fa> using our handy filters.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch2 data-pm-slice=\"1 1 []\" style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none;\">A group in the group cabinet has been switched off\u003C\u002Fh2>\u003Cp>Another possibility is that the heating elements crack because they cannot dissipate the heat (due to the build-up of deposits from use). This will cause a short circuit and the thermal protection will be activated or the earth leakage circuit breaker in your meter cupboard will trip. Make sure you unplug the boiler before switching the group back on. You will then need a new heating element. See our\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fparts\u002F\" title=\"Parts\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\"> parts page\u003C\u002Fa> or\u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Fcontact\u002F\" title=\"Contact\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\"> contact us\u003C\u002Fa>, stating your invoice number and\u002For the brand and model number of the boiler so that we can select the right parts for you.\u003C\u002Fp>\u003Cp>Another reason may be that the electrical circuit does not have sufficient capacity (for all the appliances connected to it). An 80-liter boiler can easily require 2000W or more for heating, which is approximately 10 amps. Although these types of boilers have a shorter heating time, they place greater demands on your circuit. If other appliances are switched on at the same time and exceed the capacity of the circuit, the circuit will switch off. It is important to note that you do not always know when your boiler and any other appliances will switch on and demand too much from your network. Sometimes, standby power consumers are also a contributing factor!\u003C\u002Fp>\u003Cp>\u003Cstrong>Leaks\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Leaks at the connections can generally be repaired using Teflon tape or similar and\u002For a rubber ring (not included).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Leaks in the boiler can be repaired. Therefore, always take a photo at an angle of about 45 degrees before dismantling the boiler, as this almost always gives a better view of the location of the leak than other angles. You can use MS Paint to clarify this if necessary. If we are unable to determine the cause, the boiler may need to be returned for inspection.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If the boiler leaks after maintenance, this may be due to the gaskets and flange not being replaced correctly. Try to replace them again. Sometimes you will need a new gasket, which you can order on our \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fparts\u002F\" title=\"Parts\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">parts page\u003C\u002Fa> or \u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Fcontact\u002F\" title=\"Contact\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">contact us\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Cold water\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>If the water gets cold quickly, there is a good chance that you have accidentally swapped the cold and hot water connections. Another reason why you have (quickly) cold water is that you have installed the boiler incorrectly. Check the manual to see if the installation is correct. Send photos if you are sure that everything is in order, and if the problem is not solved, we will look into it with you. We can only check the first point for you in exceptional cases.\u003C\u002Fp>\u003Cp>\u003Cstrong>Little or no water is coming out of the boiler\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>The amount of water coming out of the boiler is equal to the amount going into it. If little water is flowing out of the boiler, this can have various causes. We will go through the possible causes in order from before the boiler to after the boiler, rather than in order of probability:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>The water supply is blocked. This may be because there is little or no water coming into your location, e.g., due to drought or a break. Check another tap to rule this out.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The pipe to your boiler is blocked\u002Fclosed. Check that all shut-off valves for the boiler are open. If necessary, disconnect the supply pipe at the boiler to check that the flow is good.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The pressure relief valve is installed incorrectly and the arrow does not match the direction of flow. Install the pressure relief valve correctly.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The pressure relief valve is clogged or the boiler is clogged with sediment. Removal and cleaning are necessary to resolve this.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check whether the boiler is completely filled with water. Fill the boiler completely by turning on the cold water supply and the hot water tap until water flows evenly from the boiler.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The pressure relief valve is mounted on the hot water outlet and the arrow points against the direction of flow. If the pressure relief valve is mounted on the hot water outlet, you must always remove it and place it correctly on the cold water inlet.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The pipe to your hot water tap or the tap itself is blocked. Fix this problem.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Normally, solving one or more of the above points will resolve the situation. If the problem persists, we can look at photos to see if we can find the cause. If we cannot determine the cause, the boiler may need to be returned for inspection.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>",[],{"en-US":1470,"nl-NL":1472,"de-DE":1475,"fr-FR":1478},{"path":257,"queryString":10,"startItem":1471},{"id":12,"path":13},{"path":1473,"queryString":10,"startItem":1474},"\u002Ffaq\u002Fstar-storingen-bij-boilers\u002F",{"id":12,"path":586},{"path":1476,"queryString":10,"startItem":1477},"\u002Ffaq\u002Fhinweise-zur-reparatur-defekter-warmwasserspeicher\u002F",{"id":12,"path":589},{"path":1479,"queryString":10,"startItem":1480},"\u002Ffaq\u002Fconseils-pour-reparer-les-chauffe-eau-defectueux\u002F",{"id":12,"path":592},{"contentType":98,"name":265,"createDate":1482,"updateDate":1483,"route":1484,"id":266,"properties":1486,"cultures":1493},"2025-05-25T21:20:06.677Z","2026-05-29T10:42:45.3535909Z",{"path":268,"queryString":10,"startItem":1485},{"id":12,"path":13},{"seo":1487,"canonical":10,"index":19,"keywords":1488,"title":1489,"content":1490,"seoRelocatedEditornote":10,"metaDescription":10},{"title":265,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],"Frequently asked questions about gas water heaters with battery ignition",{"markup":1491,"blocks":1492},"\u003Ch2 data-pm-slice=\"1 3 []\" style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">\u003Cstrong style=\"font-weight: bold;\">Common questions for gas water heaters with battery ignition\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">It is frustrating when your (new) device does not work after installation. We will, of course, do our best to help you resolve this issue. That is why we have created this page with the most frequently asked questions. This allows us to resolve approximately 80% of issues. There are two important points we would like to mention:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Ensure that the water heater is installed as specified in the enclosed manual. It is therefore important to read this carefully before contacting us.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Before going through the questions below, it is important that you carefully observe and listen to what the water heater is and is not doing. This information can be important in determining the problem. Our service team may also ask you about this.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">\u003Cstrong style=\"font-weight: bold;\">Possible questions:\u003C\u002Fstrong>\u003C\u002Fh2>\u003Col>\u003Cli>\u003Cp>The device does nothing\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>No water is coming out of my water heater\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Water goes in but only cold water comes out\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>I hear the water heater ticking but…\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The water heater worked but not anymore\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The flue pipe generates too little draft\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>More reasons that the water heater turns on and the off again\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The water is not getting hot enough\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>My water heater is leaking water\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>I close the tap but the geyser remains lit (for a while)\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">1.\u003Cu>\u003Cspan style=\"text-decoration: underline;\">The device does nothing\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">The device cannot start for various reasons due to technical defects, incorrect installation or other external reasons. In many cases, checking and remedying the points below can make your water heater work smoothly again.\u003C\u002Fp>\u003Col>\u003Cli>\u003Cp>Check if the water flows over the \"right\" side of the appliance. When the incoming and outgoing water flow are reversed, the device will not work. Incoming water (cold) should be connected on the right side (when looking at the device, see photo 4).\u003C\u002Fp>\u003Cfigure figcaption=\"\">\u003Cp>\u003Cimg src=\"\u002Fmedia\u002Flzgnazmo\u002Fwater-aansluitingen.jpg?rmode=max&width=500&height=500\" alt=\"water aansluitingen.jpg\" width=\"500\" height=\"249\">\u003C\u002Fp>\u003Cfigcaption>Photo 4\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fli>\u003Cli>\u003Cp>Is the battery still \"full\" and polarised correctly (+\u002F-). Batteries that have been in the cabinet for some time may sometimes have insufficient capacity for the water heater to function properly, so we always recommend installing new batteries. With some batteries, also remember that any protective film and \u002F or plastic caps must be properly removed.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check that there is still sufficient gas and that the gas tap to the water heater is open. Please note, with a new gas bottle it is possible that there is still some air in the pipes, a few reboots is enough to bleed the device.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Is there sufficient water pressure present? The water pressure must not fall below 0.5 Bar, a protection then shuts off the electronics and ignition will not be possible. Remove any kinks in the supply hose or provide extra pressure on the water pipe, for example with a water pump.\u003Cbr>Another cause of too little water pressure can also be pollution, this can for example be lime or pollution that is in the sieve at the water supply. In this case, clean the sieve and connect the device \"reversed\", so cold water supply at the outlet and rinse the device with plenty of water for a long time to wash away any contamination.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Is the micro switch working properly? With the models TTulpe B6 \u002F 11\u002F14 a \"hammer\" goes up, you can see this when the front cover is off (see photo 2). This hammer goes up when water starts to flow, which releases a small white button. If the hammer does go up but the white button does not appear, the micro switch is defective.\u003C\u002Fp>\u003Cfigure figcaption=\"\">\u003Cp>\u003Cimg src=\"\u002Fmedia\u002Fx3jddpmq\u002Fimg_0005-2.jpg?rmode=max&width=500&height=500\" alt=\"IMG_0005(2).jpg\" width=\"500\" height=\"281\">\u003C\u002Fp>\u003Cfigcaption>Photo 2\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fli>\u003Cli>\u003Cp>Finally, we would like to ask you to check whether all the connectors are still firmly in place, if necessary, first click them loose and then reassemble them. A connector may not make good contact due to transport or installation. Make sure that the connector is put back in the right place.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">We hope that your water heater will work through these points. Should this not be the case, he should at least do something e.g. \"I hear the water heater tap, but ...\". In this case, look at our other FAQs that best reflect your situation.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">2. \u003Cu>\u003Cspan style=\"text-decoration: underline;\">No water is coming out of my water heater\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">As much water flows out through a water heater as it enters, if no water or less water flows out of the water heater than expected, one of the steps below can solve this.\u003C\u002Fp>\u003Col>\u003Cli>\u003Cp>Check the water supply for blockage, kinks or other obstructions.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check that there is no dirt at the connection of the water heater. This can be, for example, lime or contamination that is in the sieve at the water supply. In this case, clean the sieve and connect the device \"reversed\", so cold water supply at the outlet and rinse the device with plenty of water for a long time to wash away any contamination.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Is the tap open \u002F pipe free after the water heater? Also check for obstructions here. For example, whether the shower head still flows sufficiently.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">3. \u003Cu>\u003Cspan style=\"text-decoration: underline;\">Water goes in but only cold water comes out\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Col>\u003Cli>\u003Cp>Check that the water supply and drainage are properly connected. The water supply must be connected to the inlet connection (right connection, see photo 4).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Provide sufficient water pressure, at least 0.5 bar continuously.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Ensure that there is sufficient gas in the propane tank, and that the gas pressure regulator is correctly mounted and opened.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Properly functioning batteries are required for the ignition to work. Make sure that the batteries are installed in the correct polarity (+\u002F-) and that any protective foil has been removed.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check that the gas dial on the water heater is turned open and that the water heater is therefore “on”.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check that you are not offering more than the maximum amount of water. If you offer more than 6 liters per minute with the Indoor B6 (resp. 11 or 14 liters with the B11 and B14), the geyser cannot heat this. Then use a shut-off valve to squeeze the supply.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If everything is in order and the water heater is not yet working, it is important to see what the water heater does and does not do. It is likely that your situation can be found in one of the scenarios below.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">4. \u003Cu>\u003Cspan style=\"text-decoration: underline;\">I hear the water heater ticking, but…\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">If you open the water tap and hear the water heater ticking but no hot water comes out, it is likely that the battery is no longer powerful enough to open the gas valve in the water heater. This is easily solved by replacing the (almost) empty battery with completely new batteries. Please note, batteries that have been in storage for some time may also not work properly.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Another possibility is if you have just installed a TTulpe B6,11 or 14 that the water heater will have some trouble igniting for the first time because of air in the system. Make sure everything is properly connected and all connectors are tight. Start the water heater several times and make sure that the left knob is turned fully to the left. If all goes well, a flame will light up on the left. You may need to repeat this several times.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">If the pilot light burns but the main burner still does not want to ignite, it can help by placing your finger (or something else) on the hole on the pilot burner on the side (the middle of the 3). Note that this can be hot if the pilot flame has been burning for a while.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">A third possibility, especially for water heaters that are put into use again after a longer period of time, is that after hot water demand, the water heater continues to tap slowly (to keep the pilot light burning). You can also solve this by screwing in the screw of the hammer (indicated with a blue arrow in photo 2).\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">A fourth possibility is that the thermocouple is not (any longer) properly inserted in the pilot light. The water heater then does not detect that the pilot light is on and keeps ticking and the main burner does not turn on. This can be remedied by maneuvering the thermocouple into the pilot light with a long screwdriver, for example. This must be done with care and by a recognized installer. Please note that this is a different situation than that the water heater keeps ticking after hot water demand, see point 3.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">5. \u003Cu>\u003Cspan style=\"text-decoration: underline;\">The water heater worked but not anymore\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Sometimes the water heater can \"think\" that it is still on and therefore does not want to start. This is because the microswitch indicating that the water heater is off, is not de-activated.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">With the TTulpe B 6,11 and 14, a “hammer” rises when water flows through the water heater, this hammer sometimes does not come down enough to switch off the water heater. You can easily remedy this by turning the screw in it a little downwards (see photo2). The micro switch (the white or black button, see the green arrow on photo 2) is now deactivated when the water flow stops. This can also happen if the water heater has not been used for a while, for example the water heater continues to tap for a long time, the previous action solves the problem.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">A second possibility is that there is insufficient draft to discharge the combustion gases. The protection will then take effect after approximately 2 to 3 minutes.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">With the TTulpe B6, 11 and 14 you can check this by removing the hood and looking for the safety sensor (TTB) at the top left. This has a reset button, if you press it, the water heater should work again (see photo 3).\u003C\u002Fp>\u003Cfigure figcaption=\"\">\u003Cp>\u003Cimg src=\"\u002Fmedia\u002Fxt3lzpuj\u002Fimg_0006-2.jpg?rmode=max&width=500&height=500\" alt=\"IMG_0006 (2).jpg\" width=\"500\" height=\"295\">\u003C\u002Fp>\u003Cfigcaption>Photo 3\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">On different models you have to wait for the sensor to reset itself after a few minutes, the water heater will work again when you turn it on.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">If the situation is not remedied, the sensor will break and the water heater can no longer be used. Replacing this sensor is not covered by warranty.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003Cstrong style=\"font-weight: bold;\">Warning: \u003C\u002Fstrong>These sensors are there for a reason. Using the water heater without safety devices is life-threatening!\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003Cstrong style=\"font-weight: bold;\">NB!\u003C\u002Fstrong> If you are not going to use the water heater for a longer period of time, for example during the winter, make sure that the battery is removed. Otherwise, the battery may oxidize the contact point in the battery compartment. There will then no longer be any current flowing from the battery to the ignition, even if the battery has been replaced. You can solve this by carefully disconnecting the wires with needle nose pliers because they are secured and unscrewing the battery compartment. On one side there is a lip that has discolored brown. You can remove the oxidation with a sandpaper. If this doesn't work and you'd like to order a new one, click on the \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fparts\u002Fttulpe\u002Fttulpe-gas-water-heaters\u002Fb-61114\u002Fbattery-compartment-b-series\u002F\" title=\"Battery Compartment B Series\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">battery compartment\u003C\u002Fa>.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003Cimg src=\"\u002Fmedia\u002Fgtzjy0et\u002Ff2517a25-1e92-4b1d-9b91-50499ed6292f.jpg?rmode=max&width=500&height=325\" width=\"500\" height=\"325\">\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">A fourth possibility is that the thermocouple is not (or no longer) properly inserted into the pilot light. The water heater then does not detect that the pilot light is on and keeps ticking and the main burner does not turn on. This can be remedied by maneuvering the thermocouple into the pilot light with a long screwdriver, for example. This must be done with care and by a recognized installer. Please note this is a different situation than the water heater continuing to tick after hot water demand.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">6. \u003Cu>\u003Cspan style=\"text-decoration: underline;\">The flue pipe generates too little draft\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">This may be the case with atmospheric water heaters. This means that it is a device without a fan. The exhaust gases must then be discharged out of the appliance by natural draft.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">The flue pipe must not have a smaller diameter than the connection, after which the pipe must run at least half a meter vertically. Regarding the dimensions and laying of the chimneys and their connecting flues, the local regulations must be followed carefully.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">The water heater is equipped with a safety device (flue gas thermostat or TTB) that interrupts operation in the event of insufficient chimney draft or blockage. This device should never be manipulated or deactivated for your own safety!\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Flexible pipes, kinks, too narrow channels or constrictions and very long channels reduce the draft and can cause the water heater not to work properly. For the correct dimensions of the flue pipes, see the manual or our website.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">7. \u003Cu>\u003Cspan style=\"text-decoration: underline;\">More reasons that the water heater turns on and then off again\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Col>\u003Cli>\u003Cp>The unit only works with a supply of at least 3 liters per minute (6 liter models, 5.5 liters for 11 liter models and 7 litres for 14 liter models) and a minimum pressure of 0.5 bar.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Strong wind.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Too little gas. Propane gas cylinders are sometimes contaminated with air, especially new tanks that have been filled for the first time. Switch the unit on and off several times (5) to remove the air from the gas supply.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The thermocouple should be well lit and glow orange.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The gas sensor wiring may be loose. Check whether all wiring and \u002F or connectors are still tight.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If the water heater switches off after about 2 to 3 minutes, this may indicate a problem with the flue gas discharge.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A defective gas pressure regulator. A gas pressure regulator is also a mechanical part and can break. To exclude this, it is best to try with another (new) pressure regulator. Pay attention to the correct gas pressure and the correct capacity.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">8. \u003Cu>\u003Cspan style=\"text-decoration: underline;\">The water is not getting hot enough\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Col>\u003Cli>\u003Cp>This is possible if you use the system at an altitude above 1800 meters. Although the system has been tested up to an altitude of 2200 meters, usage above 1800 meters is not recommended.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Too much water flows through the appliance. Prevent more water flowing through the water heater than it's maximum capacity, which depends on your type (for example; TTulpe B11 is max 11ltr \u002F min.) You can measure this by e.g. fill a bucket with a known volume and measure how long it takes to be filles at maximum flow (volume ÷ secondsx60). The water reaches its maximum temperature at half the specified maximum capacity. It is best to mount a tap for the cold water connection of the water heater to “squeeze” the amount of water.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The incoming water is very cold. It is normal that when the entering water is colder, the outgoing temperature is lower. This mainly occurs at cold temperatures or when water from cold streams or a source is obtained.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Look in the panels (through the window on the front) to see if there is a blue flame. If the flame is yellow, something e.g. an insect or spider could be stuck in the burner tubes, if you remove it it should burn well again. If there is no contamination in the burner tubes, it is possible that there is a crack in the gas regulator. Do not use the unit and call our technical service immediately on tel. +31-229-842424!\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If the flames burn irregularly, high and then low again and sometimes even (almost) out, there is something wrong with the water supply. It is a combination of water pressure and water quantity. Check how much water flows through the water heater per minute. This should be approximately equal to your model at maximum flow. So with a TTulpe Indoor B14, for example, that is 14 liters per minute. If that is not 14 liters but let's say 11 liters, the water heater will not burn properly. If the water quantity is correct but still burns irregularly, it is due to the water pressure. In the first case, try to increase the water yield, and in the second - the pressure. This can be solved by using a water pipe of a larger diameter or possibly by means of a \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fwater-pressure-pumps\u002Fttulpe-flow-meister-1312-automatic-water-pressure-pump\u002F\" title=\"TTulpe Flow Meister 1312 automatic water pressure pump\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">TTulpe water pump\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">With parts that are in the burner (such as the thermocouple and the spark plugs) it is NORMAL that the fire shows a yellow flame and is completely safe!\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">9. \u003Cu>\u003Cspan style=\"text-decoration: underline;\">My water heater is leaking water\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Your water heater should not be leaking water, see if you can see where the water is coming from.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">If it leaks at one of the connections. Reconnect the pipes with sufficient Teflon tape and check whether this has been rectified.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">If it leaks elsewhere, take a picture of the place where it leaks, close the water supply and send the picture to us at\u003Cstrong> \u003C\u002Fstrong> \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">info@kiip.de\u003C\u002Fa> , we will contact you as soon as possible on how to fix it.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003Cstrong style=\"font-weight: bold;\">Warning! \u003C\u002Fstrong>The open water heaters are not frost protected! Frost damage often causes major damage and is not covered by warranty!\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">10. \u003Cu>\u003Cspan style=\"text-decoration: underline;\">I close the tap but the water heater remains lit (for a while)\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">If you close the water tap and your water heater remains lit for a while, a dangerous situation can arise. Stop using your water heater until the problem is corrected. The mechanism that closes the gas valve when the water flow stops is faulty. The water can start to boil and builds up pressure in your water heater, which can cause leakage or hot water to be discharged through the overpressure system. There are several reasons that this can happen, for example due to (long-term) excessive water pressure and wear. The gas water valve must be replaced, we recommend that this be done by a recognized installer or by a technician in our workshop, because the gas connections are broken. You can order the part on our website (with parts), before ordering, check your water heater type so that you receive the correct gas-water combination valve.\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">\u003Cstrong style=\"font-weight: bold;\">Finally....\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Before you uninstall and return your device, we would like to ask you to send us an email ( \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">info@kiip.de\u003C\u002Fa>) with the following information:\u003C\u002Fp>\u003Col>\u003Cli>\u003Cp>A photo of the entire installation, showing the connections for water, gas and drain pipe;\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A photo of the water and gas connections (supplemented with a gas pressure regulator if necessary)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Any detail photos\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Order or invoice number\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Clear description of the problem and what you have already tried to solve it\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Although it is sometimes necessary for the device to be checked or repaired by our technical department, in many cases the problem can be solved remotely by means of the photos and description so that you can quickly enjoy hot water. This is how you prevent that; transport costs at your own expense, research costs may be charged, but more importantly, that you are not without hot water for longer than necessary. If, in our opinion, a return is necessary, we will send you a return label so that you can send the device free of charge.\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">\u003Cstrong style=\"font-weight: bold;\">\u003Cu>\u003Cspan style=\"text-decoration: underline;\">Important!\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">In the event that the device has to be returned to us, please observe the following:\u003C\u002Fp>\u003Cul style=\"color: rgb(102, 102, 102); padding: 0px; list-style: disc; margin: 0px 0px 0px 15px; font-family: arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">Pack the device properly!\u003C\u002Fstrong> (preferably in the original packaging incl. outer box) so that no transport damage occurs\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If possible, please also send the used gas pressure regulator and hose\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Make sure that there is no more water in it\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>",[],{"en-US":1494,"nl-NL":1496,"de-DE":1499,"fr-FR":1502},{"path":268,"queryString":10,"startItem":1495},{"id":12,"path":13},{"path":1497,"queryString":10,"startItem":1498},"\u002Ffaq\u002Fstar-ttulpe-b-series\u002F",{"id":12,"path":586},{"path":1500,"queryString":10,"startItem":1501},"\u002Ffaq\u002Fttulpe-b-serie\u002F",{"id":12,"path":589},{"path":1503,"queryString":10,"startItem":1504},"\u002Ffaq\u002Fserie-ttulpe-b\u002F",{"id":12,"path":592},{"contentType":98,"name":1506,"createDate":1507,"updateDate":1508,"route":1509,"id":1512,"properties":1513,"cultures":1520},"* TTulpe B10 Solving Problems","2026-06-05T14:47:54.483Z","2026-06-08T12:37:53.2707039Z",{"path":1510,"queryString":10,"startItem":1511},"\u002Ffaq\u002Fstar-ttulpe-b10-solving-problems\u002F",{"id":12,"path":13},"6c068f8a-7366-43e0-8463-99d1105dd55a",{"seo":1514,"canonical":10,"index":19,"keywords":1515,"title":1516,"content":1517,"seoRelocatedEditornote":10,"metaDescription":10},{"title":1506,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],"TTulpe B10 water heater not working?",{"markup":1518,"blocks":1519},"\u003Ch3>Is Your Water Heater No Longer Working Properly?\u003C\u002Fh3>\u003Cp>It is frustrating when your gas water heater or boiler no longer works as it should. Fortunately, in practice, most problems are not caused by a defective appliance, but by installation settings, water pressure, gas pressure, dirt, limescale build-up, or other external factors.\u003C\u002Fp>\u003Cp>Our experience shows that in more than 80% of cases, the problem can be resolved on-site without sending the appliance in for repair. By following the troubleshooting guide below step by step, you can often save time, shipping costs, and unnecessary inspection charges. In many cases, you may even have hot water available again the same day.\u003C\u002Fp>\u003Ch4>We therefore always recommend that you:\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Cp>Carefully read the user manual\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check the installation\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Follow the troubleshooting guide below completely\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check for any error codes\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Perform the recommended checks and solutions\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>➡ If you are unable to solve the problem using this troubleshooting guide, we will of course be happy to assist you further.\u003C\u002Fp>\u003Cp>➡ Before returning an appliance for inspection or repair, we kindly ask you to complete the steps below first. This helps prevent a fully functional appliance from being returned unnecessarily and avoids possible inspection charges.\u003C\u002Fp>\u003Cp>\u003Cu>Let's start by identifying the problem.\u003C\u002Fu>\u003C\u002Fp>\u003Ch3>\u003C\u002Fh3>\u003Cp>The TTulpe B10 is equipped with electronic ignition and a flow sensor. As a result, the most common issues differ from those of the B-series models.\u003C\u002Fp>\u003Ch3>Water Heater Does Nothing\u003C\u002Fh3>\u003Cp>Check the following:\u003C\u002Fp>\u003Ch4>Water Connections\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Cp>Cold water inlet on the RIGHT side\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Hot water outlet on the LEFT side\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Flow Sensor Blocked\u003C\u002Fh4>\u003Cp>Flush the water heater in reverse to clean the flow sensor.\u003C\u002Fp>\u003Ch4>Flow Sensor Connector Loose\u003C\u002Fh4>\u003Cp>Check that the flow sensor connector is securely connected.\u003C\u002Fp>\u003Ch4>Defective Flow Sensor\u003C\u002Fh4>\u003Cp>Replace the flow sensor if necessary.\u003C\u002Fp>\u003Ch3>Water Heater Shuts Off\u003C\u002Fh3>\u003Cp>Check:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Water pressure\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Gas supply\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Gas pressure regulator\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fflue-pipes\u002Fsingle-wall-for-open-water-heaters\u002F\" title=\"Single wall for open water heaters\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Flue gas exhaust system\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>The B10 flue gas safety sensor automatically resets itself after a few minutes.\u003C\u002Fp>\u003Ch4>Water Heater Makes a Popping Sound During Ignition\u003C\u002Fh4>\u003Cp>Possible causes:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Installed inside a small cabinet or enclosed space\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Ignition electrode incorrectly adjusted\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Ignition gap too large\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Check the ignition electrodes or contact our technical support department.\u003C\u002Fp>\u003Cp>TTulpe B10 Error Codes\u003C\u002Fp>\u003Ch4>Error Code E1\u003C\u002Fh4>\u003Cp>Ignition failure.\u003C\u002Fp>\u003Cp>Check:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Gas supply available\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Correct gas type (Propane\u002FLPG)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Gas valve fully open\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Gas pressure regulator correctly installed\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Error Code E7\u003C\u002Fh4>\u003Cp>Flue gas exhaust problem.\u003C\u002Fp>\u003Cp>Check:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>At least 50 cm (20 inches) of vertical flue pipe before the first bend\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>No restrictions or narrowing in the flue\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>No corrugated flue pipes\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Correct flue diameter\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>The flue must rise vertically for at least 50 cm before any bend is installed. For each additional bend, an extra 50 cm of vertical pipe should be added.\u003C\u002Fp>\u003Cp>\u003Ca target=\"\" data-router-slot=\"disabled\" href=\"\u002Fproducts\u002Fflue-pipes\u002Fsingle-wall-for-open-water-heaters\u002F\" title=\"Single wall for open water heaters\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Need a flue system\u003C\u002Fa>? \u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Fcontact\u002F\" title=\"Contact\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\">Contact us\u003C\u002Fa> for advice.\u003C\u002Fp>\u003Ch4>Error Code E8\u003C\u002Fh4>\u003Cp>Overheating protection activated.\u003C\u002Fp>\u003Cp>Check:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Minimum water flow of 5 litres per minute\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Correct gas pressure regulator\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Correct gas type\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>Other Error Codes\u003C\u002Fh4>\u003Cp>Code Description\u003C\u002Fp>\u003Cp>E2 Second ignition failure\u003C\u002Fp>\u003Cp>E3 Electronic control board or EEPROM fault\u003C\u002Fp>\u003Cp>E4 Outlet water temperature sensor fault\u003C\u002Fp>\u003Cp>E5 Inlet water temperature sensor fault\u003C\u002Fp>\u003Cp>E6 False flame signal detected\u003C\u002Fp>\u003Cp>E9 Maximum operating time reached\u003C\u002Fp>\u003Ch3>Problem Not Solved?\u003C\u002Fh3>\u003Cp>Have you completed all of the checks above and is your gas water heater still not working correctly?\u003C\u002Fp>\u003Cp>Please\u003Ca target=\"_blank\" data-router-slot=\"disabled\" href=\"\u002Fcontact\u002F\" title=\"Contact\" data-start-item-path=\"waterheatershop\" data-start-item-id=\"ebc5bc82-6fbc-4f80-af8f-4da040556c81\"> contact our technical support department\u003C\u002Fa> and provide as much information as possible about your installation, appliance type, and the checks you have already carried out. In many cases, we can identify and resolve the problem remotely.\u003C\u002Fp>\u003Cp>If repair is required, please visit our Returns & Repairs page for detailed instructions on how to submit a repair request and safely return your appliance.\u003C\u002Fp>\u003Cp>➡ View the Returns & Repairs Procedure\u003C\u002Fp>\u003Cp>Tip: Always include photos of the complete installation, water and gas connections, and any error messages when submitting a support request. This helps us assist you more quickly and often prevents unnecessary returns.\u003C\u002Fp>",[],{"en-US":1521,"nl-NL":1523,"de-DE":1526,"fr-FR":1529},{"path":1510,"queryString":10,"startItem":1522},{"id":12,"path":13},{"path":1524,"queryString":10,"startItem":1525},"\u002Ffaq\u002Fstar-ttulpe-b10-problemen-oplossen\u002F",{"id":12,"path":586},{"path":1527,"queryString":10,"startItem":1528},"\u002Ffaq\u002Fstar-ttulpe-b10-problemloesung\u002F",{"id":12,"path":589},{"path":1530,"queryString":10,"startItem":1531},"\u002Ffaq\u002Fstar-ttulpe-b10-resolution-de-problemes\u002F",{"id":12,"path":592},{"contentType":98,"name":276,"createDate":1533,"updateDate":1534,"route":1535,"id":277,"properties":1537,"cultures":1543},"2025-05-25T21:20:44.94Z","2026-08-25T08:32:44.3131837Z",{"path":279,"queryString":10,"startItem":1536},{"id":12,"path":13},{"seo":1538,"canonical":10,"index":19,"keywords":1539,"title":276,"content":1540,"seoRelocatedEditornote":10,"metaDescription":10},{"title":276,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1541,"blocks":1542},"\u003Ch1 style=\"font-weight: normal; font-size: 23px; color: rgb(51, 51, 153); margin: 4px 0px; line-height: 28px; text-decoration: none;\">\u003Cstrong style=\"font-weight: bold;\">General information on sealed combustion water heaters\u003C\u002Fstrong>\u003C\u002Fh1>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">Closed-circuit water heaters are safe because they draw in the air from outside for the fuel-burning (combustion) and also discharge the combustion gases to the outside. The gas burning process is sealed and isolated from the indoor air of your home. So you do not use air from the room itself and there are no combustion gases in the room where the water heater is located. This makes the water heater ideal for rooms with limited ventilation or for indoor use in general. You therefore need a flue pipe that consists of 2 pipes (concentric), an inner pipe for the combustion gases and an outer pipe for the fresh air. Because the exhaust gases are discharged through the inner pipe, the outer pipe also remains a lot cooler for your safety. Please note that the inner pipe is not plastic but metal, otherwise it might deform\u002Fmelt and cause problems. Pay extra attention to the rubbers that connect different drain pipes, as this can be the cause of malfunctions.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">It is annoying if your (new) device does not work after installation. Of course we will do our best to help you solve this problem. That is why this page contains the most frequently asked questions. There are a number of important points that we would like to mention:\u003C\u002Fp>\u003Col>\u003Cli>\u003Cp>We recommend hiring a qualified installer for all our water heaters. Make sure that the water heater is installed as prescribed in the enclosed \u003Cstrong style=\"font-weight: bold;\">\u003Cu>\u003Cspan style=\"text-decoration: underline;\">manual\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fstrong>. It is therefore important to read the manual carefully before contacting us.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check the gas type and pressure.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cu>\u003Cspan style=\"text-decoration: underline;\">NEVER\u003C\u002Fspan>\u003C\u002Fu> use the water heater without a flue gas outlet.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the event of malfunctions, check the message in the manual and remove the cause before restarting the water heater.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Before going through the questions below, it is important that you take a good look and listen to what the water heater does and does not do. This information can be important in diagnosing the problem. Our service team can also ask about this.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the case of the TTulpe C-Meister 11 & 14, check which flange you should use for your drain before installation (see page 7 in the manual).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Also pay close attention to the connections. Red = hot, Blue = cold and Yellow is gas.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The TTulpe C-Meister 13 is equipped with a water reducing tap (white with the text “hot” and “cold”).\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">Closed water heaters have various error codes if something is wrong. Below are several common faults and how to fix them.\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none;\">\u003Cu>\u003Cspan style=\"text-decoration: underline;\">TTulpe C-Meister 11 & 14\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cul style=\"color: rgb(102, 102, 102); padding: 0px; list-style: disc; margin: 0px 0px 0px 15px;\">\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">AL01; If you are experiencing an AL01 error, please follow the steps below; the water heater should then be working properly before you contact us.\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cimg src=\"\u002Fmedia\u002Fpqejgjah\u002Fflowchart-al01-ttulpe-c-meister-11-14.png?rmode=max&width=500&height=500\" alt=\"Flowchart AL01 Ttulpe C-Meister 11 & 14.png\" width=\"333\" height=\"500\">\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003Cstrong style=\"font-weight: bold;\">\u003Cu>\u003Cspan style=\"text-decoration: underline;\">NB!\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fstrong>\u003Cu>\u003Cspan style=\"text-decoration: underline;\"> \u003C\u002Fspan>\u003C\u002Fu>Failure to rectify the cause of the AL01 will result in a permanent AL62 malfunction, which means that the water heater must be returned, which is not covered by the warranty!\u003C\u002Fp>\u003Cul style=\"color: rgb(102, 102, 102); padding: 0px; list-style: disc; margin: 0px 0px 0px 15px;\">\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">AL02; \u003C\u002Fstrong>The outgoing water is too hot, check whether there is enough water flowing through the geyser, a pipe may be pinched, or the pipes have a diameter that is too small.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">AL28; \u003C\u002Fstrong>Check the connections. First disconnect the geyser from the mains before removing the cover. After checking, replace the cover and restore the drain if necessary before switching the water heater back on.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">AL62;\u003C\u002Fstrong> If this error code appears, several error codes have been ignored (reset button pressed). The water heater has been reset, but the cause of the malfunction has not been remedied. The water heater is now in permanent malfunction and will have to be sent back to be recalibrated. The costs that this entails are not covered by the warranty!\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>AL8x\u003C\u002Fstrong>; The various AL80 error codes are related to improper gas combustion. Check that you have connected the correct type of gas (propane\u002FLPG) and the correct gas pressure regulator with sufficient capacity.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none;\">\u003Cu>\u003Cspan style=\"text-decoration: underline;\">TTulpe C-Meister 13\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cul style=\"color: rgb(102, 102, 102); padding: 0px; list-style: disc; margin: 0px 0px 0px 15px;\">\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">E0 & E4; \u003C\u002Fstrong>Temperature sensor hot ( E0 ) and cold (E4 ) a white wire that goes into the copper pipe by means of a brass nut, check whether it is correctly placed and the connector is properly connected. Reconnect the water heater and the pipes and start the water heater. If the problem persists, please contact \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">info@kiip.de\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cul style=\"color: rgb(102, 102, 102); padding: 0px; list-style: disc; margin: 0px 0px 0px 15px;\">\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">E1; \u003C\u002Fstrong>The most common of all occurring error codes. The solution can be before the water heater or after the water heater:\u003C\u002Fp>\u003Cul style=\"color: rgb(102, 102, 102); padding: 0px 0px 0px 15px; list-style: circle; margin: 0px 0px 0px 15px;\">\u003Cli>\u003Cp>\u003Cu>\u003Cspan style=\"text-decoration: underline;\">Before the water heater\u003C\u002Fspan>\u003C\u002Fu>; there is something wrong with the gas supply, this could be wrong gas pressure, too little gas, too thin and\u002For too long pipes. The gas pressure regulator does not work. We recommend using gas pipes of at least 10mm, larger if significantly longer. Is the gas bottle still full, is the pipe not clogged or is a shut-off valve turned on? Do you have the right gas pressure regulator for your geyser and the P30 geyser needs a pressure regulator of 30mbar and a P50 one of 50mbar. Never use an N25 (natural gas) with butane, propane or LPG and vice versa. If you have a gas pressure regulator with rupture protection, it can operate when a gas bottle is changed or if it is incorrectly installed (position). Gas pressure regulators can break. Replace it as a precaution, if the above is in order.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cu>\u003Cspan style=\"text-decoration: underline;\">After the water heater\u003C\u002Fspan>\u003C\u002Fu>; there is something wrong with the flue gas outlet. Drains are essential not only for your health but also for the proper functioning of the water heater. In order to be able to comply with the current (stricter) regulations, in particular the NOx emissions, modern geysers have been adjusted more precisely. Your current drain may not be sufficient for the new water heater. Make sure that drains never become narrower than the diameter they start with, they can be wider. The geyser detects if something is wrong and the combustion gases are not properly discharged. Possible causes may include:\u003C\u002Fp>\u003Cul style=\"color: rgb(102, 102, 102); padding: 0px 0px 0px 15px; list-style: disc; margin: 0px 0px 0px 15px;\">\u003Cli>\u003Cp>You have installed a single outlet instead of a concentric one.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The gaskets between the various connections are not properly placed, the water heater sucks oxygen-poor air\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Flexible pipes definitely inhibit the airflow if they run in a bend, replace them with fixed bends if possible\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Concentric drains with a plastic inner pipe are unsuitable for flue gases, as they melt\u002Fdeform. Replace these for concentric drains with a metal inner pipe suitable for temperatures up to 200 degrees\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check that your drain is not clogged with a bird's nest or other foreign objects that do not belong there\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The minimum length of the flue gas outlet must be 70 cm. long and may not exceed 10 metres. For more information, see the manual on pages 14 & 15, points 6.6 and 6.7\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">E5; \u003C\u002Fstrong>Check that the inner pipe at the top of the water heater is not loose.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">E8; \u003C\u002Fstrong>If your exhaust is very long or winding, this can cause problems with the discharge of the combustion gases. Other causes can also cause this error:\u003C\u002Fp>\u003Cul style=\"color: rgb(102, 102, 102); padding: 0px 0px 0px 15px; list-style: disc; margin: 0px 0px 0px 15px;\">\u003Cli>\u003Cp>Check whether the water heater is getting the right pressure and the right amount of gas. For a 30 mbar water heater, a 30 mbar gas pressure regulator must be mounted; for a 50 mbar water heater, a 50 mbar gas pressure regulator. The gas pressure regulator must also allow at least 1.5 KG\u002Fh to pass through, 2 kg is even better.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check whether the gas discharge pipe is connected correctly; there should be no blockages or leaks.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>We recommend a gas pipe with an average thickness of 10 mm or even 12 mm or 15 mm, depending on the length of the pipe.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; padding-left: 30px;\">If you have checked everything and the water heater still gives error E8, you can request our E8 procedure via \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">info@kiip.de\u003C\u002Fa>\u003C\u002Fp>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Ch2 class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none;\">\u003Cu>\u003Cspan style=\"text-decoration: underline;\">Resonance of the water heater, the vibration and abnormal noise of the water heater\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">The cause of resonance is as yet unclear. Contact us via \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">\u003Cu>info@kiip.de\u003C\u002Fu>\u003C\u002Fa> and send a video along (possibly via We-Transfer), in the meantime do not use the water heater. Resonance can be harmful to your installation. If you have a resonating water heater, we have a procedure for you that will enable you to remedy the resonance.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none;\">\u003Cu>\u003Cspan style=\"text-decoration: underline;\">Frost\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">It is important to protect your water heater against frost. In particular, geysers that hang in unheated rooms can freeze through the drain due to cold. This is not covered by the warranty. So protect your device well, especially if you do not use it for a longer period of time, then let it drain by means of the drain valve (This is only on the C-Meister 13, see the manual page 7. For the C-Meister 11&14 see the manual page 9). For example, use a bicycle pump for the last bits of water.. Store in a heated room is our advice. This way you can fully enjoy your water heater again the following year. If something has frozen to pieces, you can find the right part on our parts page.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none;\">\u003Cstrong style=\"font-weight: bold;\">Finally....\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">Before you uninstall and return your device, we would like to ask you to send us an email ( \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">info@kiip.de\u003C\u002Fa> ) with the following information:\u003C\u002Fp>\u003Col>\u003Cli>\u003Cp>A photo of the entire installation, showing the water and gas connections and drain pipe;\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A photo of the water and gas connections (supplemented with a gas pressure regulator if possible)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Pictures of what is shown on the display\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Any detail photos\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Order or invoice number\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Clear description of the problem and what you have already tried to solve it\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">Although it is sometimes necessary for the device to be checked or repaired by our technical department, in many cases the problem can be solved remotely by means of the photos and description so that you can quickly enjoy hot water. This is how you prevent that; transport costs will be at your own expence, research costs may be charged, but more importantly, that you are not without hot water for longer than necessary. If, in our opinion, a return is necessary, we will send you a return label so that you can send the device free of charge\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Ch2 style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none;\">\u003Cstrong style=\"font-weight: bold;\">\u003Cu>\u003Cspan style=\"text-decoration: underline;\">Important!\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">In the event that the device has to be returned to us, please be aware the following:\u003C\u002Fp>\u003Cul style=\"color: rgb(102, 102, 102); padding: 0px; list-style: disc; margin: 0px 0px 0px 15px;\">\u003Cli>\u003Cp>\u003Cstrong style=\"font-weight: bold;\">\u003Cu>\u003Cspan style=\"text-decoration: underline;\">Pack the device properly!\u003C\u002Fspan>\u003C\u002Fu>\u003C\u002Fstrong> (preferably in the original packaging including outer box) so that no transport damage occurs\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If possible, include the used gas pressure regulator and hose\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Make sure there is no more water in it.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Cdiv class=\"visible\" id=\"pageproducts\" style=\"color: rgb(102, 102, 102); font-family: arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003Cbr>\u003C\u002Fdiv>\u003Cp>\u003C\u002Fp>",[],{"en-US":1544,"nl-NL":1546,"de-DE":1549,"fr-FR":1551},{"path":279,"queryString":10,"startItem":1545},{"id":12,"path":13},{"path":1547,"queryString":10,"startItem":1548},"\u002Ffaq\u002Fstar-ttulpe-c-meister\u002F",{"id":12,"path":586},{"path":279,"queryString":10,"startItem":1550},{"id":12,"path":589},{"path":279,"queryString":10,"startItem":1552},{"id":12,"path":592},{"contentType":98,"name":287,"createDate":1554,"updateDate":1555,"route":1556,"id":288,"properties":1558,"cultures":1564},"2025-05-25T21:21:26.4Z","2026-08-14T10:38:00.156376Z",{"path":290,"queryString":10,"startItem":1557},{"id":12,"path":13},{"seo":1559,"canonical":10,"index":19,"keywords":1560,"title":287,"content":1561,"seoRelocatedEditornote":10,"metaDescription":10},{"title":287,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1562,"blocks":1563},"\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Frequently asked questions about gas instantaneous water heaters with battery ignition\u003C\u002Fp>\u003Cul style=\"box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px 0px 0px 1.5rem;\">\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The device is not working\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Only cold water is coming out of the instantaneous water heater.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">I can hear the device ticking, but...\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The instantaneous water heater was working, but now it has stopped.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The appliance switches on and then off again.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Other reasons why the instantaneous water heater switches off.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The water is not getting hot enough.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">My instantaneous water heater is leaking.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">I turn off the tap, but the instantaneous water heater continues to burn (for a while).\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">It is frustrating when your (new) appliance does not work after installation. We will do our best to provide you with a working appliance. It is important to install the instantaneous water heater according to the instructions in the user manual. We ask that you consult this first before contacting us.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Before you go through our FAQs, it is important to observe and listen to what the instantaneous water heater is doing and what it is not doing. This can provide clues to identifying the problem. Our service team may also ask you about this!\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The device is not working:\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The device may not start for various reasons, such as technical defects, faulty installation, or other external causes. In many cases, checking and correcting the following points can restore your instantaneous water heater to proper working order.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">1. Is the on\u002Foff switch turned on?\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">2. Is the instantaneous water heater standing upright correctly? Otherwise, the toggle switch will block the instantaneous water heater.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">3. Check that the water is flowing on the “correct” side of the device. If the incoming and outgoing water flows are reversed, the device will not work. The incoming water (cold) must be connected on the right-hand side (as viewed from the device).\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">4. Is the battery still “full” and are the terminals inserted correctly (+\u002F-)? Batteries that have been stored in the cupboard for a long time sometimes no longer have enough capacity to operate the instantaneous water heater properly. We therefore always recommend using new batteries. With some batteries, remember that any protective films and\u002For plastic covers must be removed from the terminals properly.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">5. Check that there is still enough gas and that the gas tap to the instantaneous water heater is open. Please note that with a new gas cylinder, there may still be some air in the pipes at first. Restarting a few times is sufficient to vent the appliance.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">6. Is the water pressure sufficient? The water pressure must not fall below 0.5 bar, otherwise a safety device will switch off the electronics and ignition will not be possible. Remove any kinks in the inlet hose or use a water pump, for example, to provide additional pressure in the water pipe.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Another cause of low water pressure can be contamination, such as limescale or dirt in the filter on the water supply. In this case, clean the filter and connect the appliance “upside down,” i.e., with the cold water supply at the outlet, and rinse the appliance thoroughly with plenty of water to flush out any contaminants.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">7. Is the microswitch functioning properly? On the Outdoor HD6, if you look into the geyser from below (this is easier to see with the cover removed), you will see a small black block with a metal tab between the two knobs. When water flows, this metal tab should move to the right. This tab releases a small orange button. If the tab opens but the orange button does not appear, the microswitch is defective.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">8. Finally, we would like to ask you to check that all plugs are still securely connected. If necessary, disconnect them first and then reconnect them. It is possible that a plug may no longer make good contact due to transport or installation. Make sure that the plug is inserted back into the correct position.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">We hope that going through these points will get your instantaneous water heater working. If this is not the case, it should at least be doing something, e.g., “I can hear the instantaneous water heater ticking, but ...”. In this case, please refer to our other FAQs that best describe your situation.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">\u003Cstrong style=\"box-sizing: border-box; margin: 0px; padding: 0px; font-weight: bolder;\">No water is coming out of my instantaneous water heater\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">An instantaneous water heater discharges the same amount of water as it takes in. If less water or no water is coming out of the instantaneous water heater, one of the following steps may help.\u003C\u002Fp>\u003Col style=\"box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px 0px 0px 1.5rem;\">\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Check the water supply for blockages, kinks, or other obstructions.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Check whether there is any dirt on the connection to the instantaneous water heater. This could be limescale or dirt in the filter on the water inlet, for example. In this case, clean the filter and connect the device “upside down,” i.e., connect the cold water inlet to the outlet, and flush the device with plenty of water for a long time to wash away any contaminants.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Is the tap open\u002Fthe pipe behind the instantaneous water heater clear? Check here too for any obstructions. For example, check whether the shower head is still flowing sufficiently.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">\u003Cstrong style=\"box-sizing: border-box; margin: 0px; padding: 0px; font-weight: bolder;\">Water flows in, but only cold water comes out:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col style=\"box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px 0px 0px 1.5rem;\">\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Check that the water inlet and outlet are connected correctly. The water inlet must be connected to the inlet connection (connection on the far right).\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Ensure that there is sufficient water pressure of at least 0.5 bar continuously.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Ensure that there is sufficient gas in the propane tank and that the gas pressure regulator is correctly installed and open.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Functioning batteries are required for ignition. Ensure that the batteries are inserted with the correct polarity (+\u002F-) and that any protective films have been removed.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Check that the on\u002Foff switch on the instantaneous water heater is switched on and that the instantaneous water heater is therefore “on.”\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Make sure that you do not supply more than the maximum amount of water. If you supply more than 6 liters per minute to the Outdoor HD6, the instantaneous water heater will not be able to heat this amount. In this case, use a shut-off valve to reduce the flow.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">If everything is in order and the water heater still does not work, it is important to check what the water heater is doing and what it is not doing. One of the following scenarios is likely to apply to your situation.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">\u003Cstrong style=\"box-sizing: border-box; margin: 0px; padding: 0px; font-weight: bolder;\">I can hear the sound of the instantaneous water heater, but...\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">If you turn on the tap and hear the instantaneous water heater ticking but no hot water comes out, the battery is probably no longer strong enough to open the gas valve in the instantaneous water heater. This can be easily remedied by replacing the (almost) empty battery with new batteries. Please note that batteries that have been stored in the cupboard for a long time may no longer work properly.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Another possibility is that the instantaneous water heater is having difficulty igniting for the first time due to air in the pipe. Check that everything is connected correctly and that all plugs are securely in place. Start the instantaneous water heater several times and make sure that the left knob is turned all the way to the right. You may need to repeat this several times.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Another possibility is that the thermocouple is no longer properly inserted in the pilot light. The instantaneous water heater then does not recognize that the pilot light is burning and continues to tick while the main burner does not ignite. This can be remedied by maneuvering the thermocouple into the pilot light, for example with a long screwdriver. This must be done with caution and by a certified installer. Please note that this is a different situation than when the instantaneous water heater continues to tick after hot water is requested, see point 3.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The instantaneous water heater used to work, but now it doesn't.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Sometimes the instantaneous water heater can “think” that it is still switched on and therefore refuses to start. This is because the microswitch that indicates that the instantaneous water heater is switched off is not activated.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">On the TTulpe HD6, a “tab” moves to the side when water flows through the instantaneous water heater. This tab sometimes does not move back far enough to switch off the instantaneous water heater.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">This can happen, for example, if the membrane is leaking. It must then be replaced by a certified installer.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Caution! If you do not use the instantaneous water heater for a long period of time, e.g. during the winter, please remove the batteries. Otherwise, the battery may oxidize the contact point in the battery compartment. This will prevent electricity from flowing from the battery to the ignition, even if the battery has been replaced. You can fix this by carefully loosening the wiring with needle-nose pliers, as it is secured, and unscrewing the battery compartment. There is a tab on one side that will be discolored brown. You can remove the oxidation with sandpaper.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">A fourth possibility is that the thermocouple no longer fits properly into the pilot flame. The instantaneous water heater then does not recognize that the pilot flame is burning and continues to tick while the main burner does not ignite. This can be remedied by maneuvering the thermocouple into the pilot flame, for example with a long screwdriver. This must be done carefully and by a certified installer. Note that this is a different situation than when the instantaneous water heater continues to tick after the hot water demand.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">\u003Cstrong style=\"box-sizing: border-box; margin: 0px; padding: 0px; font-weight: bolder;\">Other reasons why the instantaneous water heater switches on and off again:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col style=\"box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px 0px 0px 1.5rem;\">\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The appliance only works with a supply of at least 3 liters per minute and a minimum pressure of 0.5 bar.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Strong wind.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Insufficient gas. Propane gas cylinders are sometimes contaminated with air, especially new cylinders that have been filled for the first time. Switch the device on and off several times (5x) to remove the air from the gas.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The thermocouple must be properly immersed in the flame and glow orange.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The gas sensor wiring may have come loose. Check that all cables and\u002For plug connections are still secure.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The instantaneous water heater is not stable, which activates the tilt switch.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">A defective gas pressure regulator. A gas pressure regulator is also a mechanical component and can break down. To rule this out, it is best to try a different (new) pressure regulator. Make sure that the gas pressure and capacity are correct.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">\u003Cstrong style=\"box-sizing: border-box; margin: 0px; padding: 0px; font-weight: bolder;\">The water is not hot enough:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col style=\"box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px 0px 0px 1.5rem;\">\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">You are using the system at an altitude of over 1800 meters. Although the system has been tested up to an altitude of 2200 meters, use at altitudes above 1800 meters is not recommended.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Too much water is flowing through the device. Make sure that no more than the maximum capacity of 6 liters per minute flows through the instantaneous water heater. You can measure this by, for example, filling a bucket with a known capacity and measuring how long it takes to fill it at maximum flow (capacity ÷ seconds x 60). The water reaches its maximum temperature at half the specified maximum capacity. It is best to install a tap for the cold water connection of the instantaneous water heater in order to “throttle” the water flow slightly.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">The incoming water is very cold. It is normal for the outlet temperature to be lower when the incoming water is colder. This occurs mainly in cold temperatures or when drawing water from cold streams or springs.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Look into the chambers (through the window at the front) to see if you can see a blue flame. If the flame is yellow, there may be something, such as an insect, in the burner tubes. If you remove this, it should burn properly again. If the burner tubes are not dirty, the gas regulator may be cracked. Do not use the appliance and contact our technical support immediately by email at \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">\u003Cstrong>\u003Cu>info@kiip.de\u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Look into the chambers (through the window at the front) to see if you can see a blue flame. If the flame is yellow, there may be something, such as an insect, in the burner tubes. If you remove this, it should burn properly again. If the burner tubes are not dirty, the gas regulator may be cracked. Do not use the appliance and contact our technical support immediately by email at \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">\u003Cstrong>\u003Cu>info@kiip.de\u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">If the flames burn irregularly, sometimes high and sometimes low, and sometimes even (almost) go out, there is something wrong with the water supply. This is a combination of water pressure and water volume. Check how much water flows through the instantaneous water heater per minute. If it is not 6 liters, but only 1 liter, for example, the instantaneous water heater is not burning properly. If the water volume is correct but it still burns irregularly, this is due to the water pressure. In the first case, try increasing the water flow, and in the second case, try increasing the pressure. This can be solved by using a water pipe with a larger diameter or possibly by using a TTulpe water pump. \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"https:\u002F\u002Fwww.propaangeiser.nl\u002Fnl\u002Fproducten\u002Fdrukwaterpompen\u002Fttulpe-flow-meister-1312-drukwaterpomp\u002F\" type=\"external\">\u003Cstrong>\u003Cu>https:\u002F\u002Fwww.propaangeiser.nl\u002Fnl\u002Fproducten\u002Fdrukwaterpompen\u002Fttulpe-flow-meister-1312-drukwaterpomp\u002F\u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">For parts that protrude into the burner (such as the thermocouple and spark plugs), it is NORMAL for the fire to have a yellow flame, and this is completely safe!\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">\u003Cstrong style=\"box-sizing: border-box; margin: 0px; padding: 0px; font-weight: bolder;\">My instantaneous water heater is leaking:\u003C\u002Fstrong>\u003C\u002Fp>\u003Col style=\"box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px 0px 0px 1.5rem;\">\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Your instantaneous water heater should not leak. Try to find out where the water is coming from.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">If it is leaking at one of the connections, reconnect the pipes with sufficient Teflon tape and check whether the problem has been resolved.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">If it is leaking elsewhere, please take a photo of the leak, turn off the water supply, and send us the photo at \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">\u003Cstrong>\u003Cu>info@kiip.de\u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fa>. We will contact you as soon as possible to resolve the issue.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Warning! Open instantaneous water heaters are not frost-protected! Frost damage often causes significant damage and is not covered by the warranty.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">\u003Cstrong style=\"box-sizing: border-box; margin: 0px; padding: 0px; font-weight: bolder;\">I turn off the tap, but the instantaneous water heater remains on (for a while).\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">If you turn off the tap and your instantaneous water heater remains switched on for a while, this can lead to a dangerous situation. Do not use your instantaneous water heater until the problem has been rectified. The mechanism that closes the gas tap when the water flow stops is defective. The water can boil and build up pressure in your instantaneous water heater, which can cause leaks or hot water to be discharged through the pressure relief system. There are several reasons for this, for example (prolonged) excessive water pressure and wear and tear. The gas-water valve must be replaced. We recommend having this done by a certified installer or a technician in our workshop, as the gas connections will be disconnected. You can order the replacement part on our website (under “Replacement Parts”). Before ordering, check your instantaneous water heater type to ensure you receive the correct gas-water combination valve.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">Before uninstalling and returning your device, please take photos of the installation showing the water and gas connections, supplemented by detailed photos if necessary, and send them to us (by email to \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">\u003Cstrong>\u003Cu>info@kiip.de\u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fa>) together with a description of your problems and the steps you have already taken. Although it is sometimes necessary to have the appliance checked or repaired by our technical department, in many cases the problem can be solved remotely based on the photos and description, so you can quickly enjoy hot water again.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">This way, you avoid having to pay the shipping costs yourself, being charged for inspection costs, and, most importantly, having to go without hot water longer than necessary. If we believe that a return shipment is necessary, we will send you a return label so that you can return the device free of charge. Pack the device well (preferably in the original packaging) so that it is not damaged during transport and, if possible, include the used gas pressure regulator and hose.\u003C\u002Fp>\u003Cp style=\"box-sizing: border-box; margin-right: 0px; margin-left: 0px; padding: 0px; transition: 0.3s ease-out; color: rgb(85, 88, 91); font-weight: 400; margin-top: 0px !important; margin-bottom: 1rem !important; font-family: Roboto, sans-serif !important; font-size: 1rem !important; line-height: 1.5 !important;\">If you continue to experience problems or are working with a different water system, please contact technical support by email at \u003Ca target=\"\" data-router-slot=\"disabled\" href=\"mailto:info@kiip.de\" type=\"external\">\u003Cstrong>\u003Cu>info@kiip.de\u003C\u002Fu>\u003C\u002Fstrong>\u003C\u002Fa>.\u003C\u002Fp>",[],{"en-US":1565,"nl-NL":1567,"de-DE":1570,"fr-FR":1572},{"path":290,"queryString":10,"startItem":1566},{"id":12,"path":13},{"path":1568,"queryString":10,"startItem":1569},"\u002Ffaq\u002Fstar-ttulpe-outdoor-hd-6\u002F",{"id":12,"path":586},{"path":290,"queryString":10,"startItem":1571},{"id":12,"path":589},{"path":290,"queryString":10,"startItem":1573},{"id":12,"path":592},{"contentType":98,"name":298,"createDate":1575,"updateDate":1576,"route":1577,"id":299,"properties":1579,"cultures":1585},"2025-05-25T21:22:47.093Z","2026-05-29T10:43:25.3016911Z",{"path":301,"queryString":10,"startItem":1578},{"id":12,"path":13},{"seo":1580,"canonical":10,"index":19,"keywords":1581,"title":298,"content":1582,"seoRelocatedEditornote":10,"metaDescription":10},{"title":298,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1583,"blocks":1584},"\u003Cp>It is very important to protect your instantaneous water heater from frost. Water that is left in the heater and freezes will irrevocably damage the instantaneous water heater. Reparing the heat exchanger is costly and this damage is not covered by the warranty.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">A the moment thre is chance that your instantaneous water heater could be exposed to frost you need to completely drain your instantaneous water heater. Disconnect the hose for incoming water and completely open the warm water tap (or shower head) at the lowest spot possible. Your instantanous water heater comes with a venting valve. This valve can be disconnected by hand. This enables air to flow into the system ensuring that all water will leave the appliance.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">The venting valve is always located at the bottom of your instantaneous water heater and can easily be opened. The valve's appearance and location place can be differerent per model. Refer to your instantaneous water heater's instruction manual for more information.\u003C\u002Fp>\u003Cdiv class=\"visible\" id=\"pageproducts\" style=\"color: rgb(102, 102, 102); font-family: arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003Cbr>\u003C\u002Fdiv>\u003Cp>\u003C\u002Fp>",[],{"en-US":1586,"nl-NL":1588,"de-DE":1591,"fr-FR":1594},{"path":301,"queryString":10,"startItem":1587},{"id":12,"path":13},{"path":1589,"queryString":10,"startItem":1590},"\u002Ffaq\u002Fstar-vorstbescherming\u002F",{"id":12,"path":586},{"path":1592,"queryString":10,"startItem":1593},"\u002Ffaq\u002Ffrostschutz\u002F",{"id":12,"path":589},{"path":1595,"queryString":10,"startItem":1596},"\u002Ffaq\u002Fprecautions-contre-le-gel\u002F",{"id":12,"path":592},{"contentType":98,"name":309,"createDate":1598,"updateDate":1599,"route":1600,"id":310,"properties":1602,"cultures":1608},"2025-05-25T21:21:55.223Z","2026-05-29T10:43:37.7126904Z",{"path":312,"queryString":10,"startItem":1601},{"id":12,"path":13},{"seo":1603,"canonical":10,"index":19,"keywords":1604,"title":309,"content":1605,"seoRelocatedEditornote":10,"metaDescription":10},{"title":309,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1606,"blocks":1607},"\u003Ch2 class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" id=\"tw-target-text\" style=\"font-weight: normal; font-size: 20px; color: rgb(51, 51, 153); margin: 8px 0px 2px; line-height: 26px; text-decoration: none;\">\u003Cspan class=\"Y2IQFc\">Gas installation in pleasure boats, caravans and motorhomes\u003C\u002Fspan>\u003C\u002Fh2>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003Cspan class=\"Y2IQFc\">There are two types of gas that are suitable for use in camping units, namely Propane and Butane gas. The most commonly used type of gas is propane, its boiling point is -42 degrees Celsius, with butane the boiling point is 0.5 degrees Celsius. Below these temperatures, there will be no more gas formation. The vapor pressure, the pressure in the gas bottle (official name is gas holder), can rise considerably with rising temperatures. At 20 degrees Celsius, the vapor pressure of propane is 900 kpa, butane is 210 kpa. Butane gas cylinders are specifically made for butane gas, so for a lower pressure than propane gas, when you fill a butane gas cylinder with propane, a life-threatening situation arises. To be able to tell these gas bottles apart, they are colored, butane is always blue, propane is grey, green-grey or red. These gas bottles must be replaced or inspected every ten years, a stamp of the steam industry with date is struck. In some cases, L.P.G. tanks built in or under, L.P.G. is a mixture of propane and butane gas. L.P.G. is a car fuel, this autogas is injected in liquid state into the engine of the car, the gas line to the engine starts at the bottom of the L.P.G. tank. When this pipe is used to burn gas appliances, we can expect meters high flames, so very dangerous.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" id=\"tw-target-text\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003Cspan class=\"Y2IQFc\">* The gas bottle must be mounted in such a way that there is no open connection with the interior. This means that usually a gas bottle cabinet or gas bun is used. This gas well must be made of sufficient fire-resistant material and must be so gas-tight that under no circumstances can leaking gas flow into the interior. The gas well should have a leakage gas outlet in the bottom of at least 19 mm on the diameter and in vessels at least 75 mm above the waterline. The outlet must also be at least 500 mm away from an interior opening. In order to ventilate the gas well, a non-closable ventilation opening must be fitted at the top with the ventilation opening into the outside air. The gas bottle should be in the gas well on a platform so that the leaking gas outlet remains open. The gas bottle must also be fixed in the gas well. More than two gas bottles on board, each weighing 11 kg, is due to with the current environmental legislation not allowed without a permit from the Nuisance Act.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" id=\"tw-target-text\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003Cspan class=\"Y2IQFc\">* The gas hose must comply with the ISO 2928, NEN 5654 or CE standard and should be replaced every three years. The date and information mentioned must always be visible during inspection. If the gas hose is not more than one meter long, both ends must have two stainless steel. hose clamps must be mounted, from one meter only fixed couplings may be used. The black rubber gas hoses which are usually only suitable for butane may not be fitted with hose clamps. It is recommended to always use gas hoses with fixed couplings, even if they are shorter than one metre. Gas hoses must not run through engine rooms.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" id=\"tw-target-text\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003Cspan class=\"Y2IQFc\">To completely burn one m³ of propane gas, 24 m³ of air is needed, for butane gas 30 m³. it is clear that there must be sufficient air supply. When there is a shortage of combustion air and polluted burners, carbon monoxide (CO), a particularly \"toxic\" gas, is created!!! Carbon monoxide is a very insidious, (completely odorless!) It is a gas that quickly but unnoticed binds to your red blood cells, so that oxygen can no longer be absorbed from your lungs, you can become unconscious (resembling drowsiness) and death enters!!! There should be at least two permanent ventilation openings in the living space, one of which should be placed as high as possible. Windows and skylights below not included. It is also recommended to hang a carbon monoxide detector in your camper\u002Fboat\u002Fcaravan, these devices are already for sale from about \u003C\u002Fspan>£\u003Cspan class=\"Y2IQFc\"> 15,--, such a device warns in time and can save lives!\u003C\u002Fspan>\u003C\u002Fp>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Cp class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Vertaling\" style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px;\">\u003C\u002Fp>\u003Cdiv class=\"visible\" id=\"pageproducts\" style=\"color: rgb(102, 102, 102); font-family: arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\u003Cbr>\u003C\u002Fdiv>\u003Cp>\u003C\u002Fp>",[],{"en-US":1609,"nl-NL":1611,"de-DE":1614,"fr-FR":1617},{"path":312,"queryString":10,"startItem":1610},{"id":12,"path":13},{"path":1612,"queryString":10,"startItem":1613},"\u002Ffaq\u002Fstar-vragen-over-gas\u002F",{"id":12,"path":586},{"path":1615,"queryString":10,"startItem":1616},"\u002Ffaq\u002Ffragen-zum-thema-gas\u002F",{"id":12,"path":589},{"path":1618,"queryString":10,"startItem":1619},"\u002Ffaq\u002Fquestions-sur-le-gaz\u002F",{"id":12,"path":592},{"contentType":98,"name":320,"createDate":1621,"updateDate":1622,"route":1623,"id":321,"properties":1625,"cultures":1631},"2025-05-25T21:23:10.727Z","2026-05-29T10:43:58.4105509Z",{"path":323,"queryString":10,"startItem":1624},{"id":12,"path":13},{"seo":1626,"canonical":10,"index":19,"keywords":1627,"title":320,"content":1628,"seoRelocatedEditornote":10,"metaDescription":10},{"title":320,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1629,"blocks":1630},"\u003Ch1 style=\"font-weight: normal; font-size: 23px; color: rgb(51, 51, 153); margin: 4px 0px; line-height: 28px; text-decoration: none; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">Download your instruction manual\u003C\u002Fh1>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">On this site you will find the most recent instruction manuals, CE-certificates, product information flyers, drawings and schedules.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">A number of manuals are available in multiple languages and some are drawn up in a certain language for our international customers.\u003C\u002Fp>\u003Cp style=\"color: rgb(102, 102, 102); font-size: 13px; margin: 6px 0px 2px; line-height: 26px; font-family: arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Cannot find your manual? Please contact us.\u003C\u002Fp>",[],{"en-US":1632,"nl-NL":1634,"de-DE":1637,"fr-FR":1640},{"path":323,"queryString":10,"startItem":1633},{"id":12,"path":13},{"path":1635,"queryString":10,"startItem":1636},"\u002Ffaq\u002Fstar-gebruiksaanwijzingen\u002F",{"id":12,"path":586},{"path":1638,"queryString":10,"startItem":1639},"\u002Ffaq\u002Fbetriebsanleitungen\u002F",{"id":12,"path":589},{"path":1641,"queryString":10,"startItem":1642},"\u002Ffaq\u002Fmanuels\u002F",{"id":12,"path":592},{"contentType":98,"name":377,"createDate":1644,"updateDate":1645,"route":1646,"id":378,"properties":1648,"cultures":1654},"2026-02-06T14:02:20.6Z","2026-07-22T08:19:31.2921175Z",{"path":380,"queryString":10,"startItem":1647},{"id":12,"path":13},{"seo":1649,"canonical":10,"index":19,"keywords":1650,"title":10,"content":1651,"seoRelocatedEditornote":10,"metaDescription":10},{"title":377,"originalTitle":10,"description":10,"noIndex":18,"excludeTitleSuffix":18},[],{"markup":1652,"blocks":1653},"\u003Cp>\u003Cimg src=\"\u002Fmedia\u002Ff0mbfjf5\u002Fin-de-maak-en.png?rmode=max&width=500&height=500\" alt=\"In de maak EN.png\" width=\"500\" height=\"400\">\u003C\u002Fp>",[],{"en-US":1655,"nl-NL":1657,"de-DE":1660,"fr-FR":1663},{"path":380,"queryString":10,"startItem":1656},{"id":12,"path":13},{"path":1658,"queryString":10,"startItem":1659},"\u002Ffaq\u002Fstar-installateur-vinden\u002F",{"id":12,"path":586},{"path":1661,"queryString":10,"startItem":1662},"\u002Ffaq\u002Finstallateur-finden\u002F",{"id":12,"path":589},{"path":1664,"queryString":10,"startItem":1665},"\u002Ffaq\u002Ftrouver-un-installateur\u002F",{"id":12,"path":592},{"success":19,"methods":1667,"count":886},[1668,1677,1685,1693,1698,1706,1712,1718],{"id":1669,"description":1670,"svg":1671,"minimumAmount":1672,"maximumAmount":1675},"creditcard","Card","https:\u002F\u002Fwww.mollie.com\u002Fexternal\u002Ficons\u002Fpayment-methods\u002Fcreditcard.svg",{"value":1673,"currency":1674},"0.00","EUR",{"value":1676,"currency":1674},"5000.00",{"id":1678,"description":1679,"svg":1680,"minimumAmount":1681,"maximumAmount":1683},"klarna","Pay with Klarna","https:\u002F\u002Fwww.mollie.com\u002Fcheckout\u002Ffiles\u002F01998102-1e43-71f8-b663-8a7b5784b3bc",{"value":1682,"currency":1674},"0.10",{"value":1684,"currency":1674},"14000.00",{"id":1686,"description":1687,"svg":1688,"minimumAmount":1689,"maximumAmount":1691},"banktransfer","Bank transfer","https:\u002F\u002Fwww.mollie.com\u002Fexternal\u002Ficons\u002Fpayment-methods\u002Fbanktransfer.svg",{"value":1690,"currency":1674},"0.01",{"value":1692,"currency":1674},"1000000.00",{"id":1694,"description":1695,"svg":1696,"minimumAmount":1697,"maximumAmount":10},"paypal","PayPal","https:\u002F\u002Fwww.mollie.com\u002Fexternal\u002Ficons\u002Fpayment-methods\u002Fpaypal.svg",{"value":1690,"currency":1674},{"id":1699,"description":1700,"svg":1701,"minimumAmount":1702,"maximumAmount":1704},"bancontact","Bancontact","https:\u002F\u002Fwww.mollie.com\u002Fexternal\u002Ficons\u002Fpayment-methods\u002Fbancontact.svg",{"value":1703,"currency":1674},"0.02",{"value":1705,"currency":1674},"50000.00",{"id":1707,"description":1708,"svg":1709,"minimumAmount":1710,"maximumAmount":1711},"kbc","KBC\u002FCBC Payment Button","https:\u002F\u002Fwww.mollie.com\u002Fexternal\u002Ficons\u002Fpayment-methods\u002Fkbc.svg",{"value":1690,"currency":1674},{"value":1705,"currency":1674},{"id":1713,"description":1714,"svg":1715,"minimumAmount":1716,"maximumAmount":1717},"belfius","Belfius Pay Button","https:\u002F\u002Fwww.mollie.com\u002Fexternal\u002Ficons\u002Fpayment-methods\u002Fbelfius.svg",{"value":1690,"currency":1674},{"value":1705,"currency":1674},{"id":1719,"description":1720,"svg":1721,"minimumAmount":1722,"maximumAmount":1723},"satispay","Satispay","https:\u002F\u002Fwww.mollie.com\u002Fexternal\u002Ficons\u002Fpayment-methods\u002Fsatispay.svg",{"value":1690,"currency":1674},{"value":1724,"currency":1674},"99999.99"]