Warranty Provisions
KIIP B.V. Warranty Conditions
KIIP B.V. guarantees the sale of consumer goods in accordance with European Directive 1999/44/EC with a two-year warranty against non-conformities following delivery of the product.
For the first 12 months after purchase, the law makes it easy for you; the burden of proof lies with KIIP B.V. This means that you are entitled to free replacement or repair, unless KIIP B.V. can prove that you misused or misinstalled it.
After this 12-month period, you must be able to demonstrate that you used the product normally.
The 12-month period commenced on 1-1-2022; for the purchase of products in 2021, a period of 6 months applies.
The warranty on spare parts is valid for two years from the date of delivery of the devices.
This warranty applies only to devices sold and installed within the EU. Scope of the warranty
Unless proven otherwise, the goods are presumed to be fit for the purpose for which they were purchased and are always used under the following conditions:
The warranted device must correspond to the device expressly intended by the manufacturer for the country of destination and must be installed in that country.
The necessary spare parts are determined by our OFFICIAL technical service and are in all cases original parts from the manufacturer.
The warranty provides that the normal maintenance work described in the technical manual supplied with the device is performed.
The consumer must notify KIIP B.V. of all defects of conformity within a period of less than two months after their discovery via email.
In the event of a warranty claim, the goods will be repaired or replaced.
The warranty does not affect or limit the customer's rights under the statutory warranty.
The warranty does not apply to incidents caused by:
Freezing: although your device may have an anti-freeze system, damage caused by freezing is not covered by the warranty. The power supply of the device by generators or other systems that do not form a stable electrical network with sufficient capacity.
Products that have undergone repairs not performed by the OFFICIAL technical department of KIIP B.V. and/or by KIIP B.V. authorized professional personnel.
Corrosion, deformation, etc. due to improper storage.
Handling of the product by persons other than KIIP B.V. authorized persons during the warranty period.
Assembly that does not comply with the instructions supplied with the device.
Installation of the device that does not take into account relevant laws and regulations (electricity, water supply, etc.).
Defects in the electrical or hydraulic equipment or damage due to insufficient water flow, etc.
Dysfunctions due to improper handling of the water supply to the device, corrosion due to extreme water hardness, insufficient descaling, etc.
Dysfunctions due to weather influences (ice, lightning, floods, etc.) and an irregular power supply. Insufficient maintenance, neglect, or improper use.
Material exchanged under warranty remains the property of KIIP B.V.